Voda Host review #2614 by Zachary Hubbard (zachary.hubbard@c...)


Voda Host got a negative review on
vodahost.com
Voda Host
Suite 403A, 1013 Centre Rd.
Wilmington , DE 19805
US
☎ Phone 1-302-283-3777[USA International]
☎ Phone +1-302-861-1448
Customer review #2614
2/10
Zachary Hubbard ( zachary.hubbard@c... )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I have experienced very poor customer service from VodaHost. It is impossible to ever speak with a human, except in the rare instance that somebody at the help desk calls you when you submit a trouble ticket. The only time anyone ever called me was when I was first trying to set up my website.

They parked my domain name, which killed my website and my email, three days before my annual renewal payment was due and it took me the better part of a day to get it sorted out. The help desk was absolutely useless. When they finally put my domain back on line and told me it was up, I couldn't view the website or send/receive email. The help desk was unresponsive to my problem.

I ended up fixing the problem myself, when I discovered by a stroke of inspiration that I could access my website and and webmail if I used the IP address instead of the domain name...bingo...I had a DNS caching problem. I Googled DNS and VodaHost and came up with a website called www.VodaPrime.com which had the following posted:
Dear Customers and Friends,
About 12 hours ago VodaHost did some major upgrades to its network and servers. You are not suppose to be seeing this page, if you are that means your browser is caching. Please follow the below instructions to flush out your browser...
1) Close down all other programs and browser windows.
2) In Window go Start >> Programs >> Accessories >> Command Prompt
3) A Black box will open up, type the below and hit enter ipconfig /flushdns
4) Next click here to download and install ccleaner, after you install it run
it on your system.
5) After you run ccleaner turn your modem/router off for 10 seconds>
You should be ok, if you are still having issues. Please send an email to
Our customer support help desk >>>> support@vodasupport.com

Thank you for your understanding.
Brad Costello
VodaHost
Your Website People!

Now how hard would it have been for the help desk folks at VodaHost to send me this message? I would have saved several hours of frustration. How hard would it have been for VodaHost to put this message on their own support website? Instead they put it on an obscure website.

92 out of 99 users found this review to be helpful!

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