Voda Host negative review #17868 by Shasta (extravaganza@b...)
Voda Host got a negative review on
Suite 403A, 1013 Centre Rd.
Wilmington , DE 19805 US
☎ Phone 1-302-283-3777[USA International]
☎ Phone +1-302-861-1448
📧 support@v...Shasta ( extravaganza@b... )
Voda Host Customers Beware!!!!
I noticed Aug. 30 that someone was sending Spam through my website email.
TICKET 1 OPENED: I contacted customer support who told me to change my passwords. I did and then couldn't access any of my own email but the spam kept sending. I contacted customer support again.
They asked for my email address and password to check it. I replied they reset my cpanel and email passwords and then I couldn't access either one and closed the ticket on Sept. 1.
On Sept. 1 I opened a new ticket still couldn't access cpanel or email and spammer was still sending spam. Customer support told me to change passwords which I couldn't even get to to change. Told me scan my website with some link which I don't know how to do. I left a message no reply ticket closed.
TICKET 2 OPENED: Sept. 1 Unable to access my site because of a "brute force attack". Asked customer service to CALL ME!
Sept. 2 New ticket opened will call this TICKET 4.
Sept. 5 Asked customer service to CALL ME!
Sept. 6 Nothing resolved no access to email or website. 4:46am asked customer service to CALL ME!& No call! Finally able to access email and cpanel 2:46pm.
3:45pm sent customer service a bounced email from the spammer.
Moved to a server technician
Sept. 7 Message from Google saying my site hosts malicious software and has been blocked. Spam is still sending.
Sept. 8 Message from customer service saying they are "...giving prompt attention to this concern and will inform you for any further updates in this concern."
Sept. 8 Can't access emails or cpanel again. Notified customer service. In two weeks have only been able to access email and website 1 day total.
Sep. 9 Receive message saying customer service is able to access my account. So why haven't they done anything to remove the malicious software I didn't add? Worried sick, can't sleep ask customer service to CALL ME at 3am in the morning.
12 hours later no change ask customer service to CALL ME!
Sep. 10 3am Sick with worry, no change to site, no replies, have to drive many hours when haven't slept for days. Ask customer service to CALL MY CELL PHONE!
2 hours later customer service replies telling me to remove Java script I didn't add, don't know how to read, don't know how to access.
Sept. 11 I reply I don't know how to write javascript, don't know how to read it, don't know how to access it.
Sept. 12 Customer service runs a virus scan and reports back there is no virus on my site told to reload website from backup.
Sept. 13 Unable to find recent backup file asked to have Voda Host reload site from before trouble started.
Sept. 14 Unable to access email or cpanel, sohoadmin not working correctly. Leave a message with customer service.
TICKET 3 OPENED: Sept. 16 I wondered why I was getting no replies and found that my ticket had been closed but never resolved. My website, and email has been down for weeks. With a big red ugly sign warning people that I hosted malware. I couldn't access my cpanel to find the code and remove it and couldn't get any help or replies from customer service. On Sept. 16 they replied and moved my problem to "billing?"...
Sept. 16 Received message “Please make sure that the server name entered in the mail client settings should be your domain name.” What does that mean? Today I find a virus embedded in a link on one of my pages. Can't do anything to change it
On Sept. 17 they finally got me access to my control panel but I was unable to remove the malware alone. Ticket closed.
Sept. 17 Ask customer service to CALL ME! Find virus embedded in link to my blog.
Sept. 19 Laura from customer service tells me to remove the recently added javascript which I've already told her I don't know how to read, write or access. How can I remove something I don't understand?
Sept. 20 Ask customer service to CALL ME!
Sept. 20 Laura replies telling me to do things I don't know how to do but not telling me how to do them.
My account is suspended. No access to anything. I contact customer service.
Sept. 21 I contact customer service. Why is my account suspended? What can I do?
Sept. 22 Get a message saying my account is suspended for sending SPAM!!!!!!!!!
No reply from customer service, no refunded money, no
chance to move my site to a new host! OVER 12,000 HOURS OF WORK LOST! Voda Host doesn't do anything to help!!!!!!
I noticed Aug. 30 that someone was sending Spam through my website email.
TICKET 1 OPENED: I contacted customer support who told me to change my passwords. I did and then couldn't access any of my own email but the spam kept sending. I contacted customer support again.
They asked for my email address and password to check it. I replied they reset my cpanel and email passwords and then I couldn't access either one and closed the ticket on Sept. 1.
On Sept. 1 I opened a new ticket still couldn't access cpanel or email and spammer was still sending spam. Customer support told me to change passwords which I couldn't even get to to change. Told me scan my website with some link which I don't know how to do. I left a message no reply ticket closed.
TICKET 2 OPENED: Sept. 1 Unable to access my site because of a "brute force attack". Asked customer service to CALL ME!
Sept. 2 New ticket opened will call this TICKET 4.
Sept. 5 Asked customer service to CALL ME!
Sept. 6 Nothing resolved no access to email or website. 4:46am asked customer service to CALL ME!& No call! Finally able to access email and cpanel 2:46pm.
3:45pm sent customer service a bounced email from the spammer.
Moved to a server technician
Sept. 7 Message from Google saying my site hosts malicious software and has been blocked. Spam is still sending.
Sept. 8 Message from customer service saying they are "...giving prompt attention to this concern and will inform you for any further updates in this concern."
Sept. 8 Can't access emails or cpanel again. Notified customer service. In two weeks have only been able to access email and website 1 day total.
Sep. 9 Receive message saying customer service is able to access my account. So why haven't they done anything to remove the malicious software I didn't add? Worried sick, can't sleep ask customer service to CALL ME at 3am in the morning.
12 hours later no change ask customer service to CALL ME!
Sep. 10 3am Sick with worry, no change to site, no replies, have to drive many hours when haven't slept for days. Ask customer service to CALL MY CELL PHONE!
2 hours later customer service replies telling me to remove Java script I didn't add, don't know how to read, don't know how to access.
Sept. 11 I reply I don't know how to write javascript, don't know how to read it, don't know how to access it.
Sept. 12 Customer service runs a virus scan and reports back there is no virus on my site told to reload website from backup.
Sept. 13 Unable to find recent backup file asked to have Voda Host reload site from before trouble started.
Sept. 14 Unable to access email or cpanel, sohoadmin not working correctly. Leave a message with customer service.
TICKET 3 OPENED: Sept. 16 I wondered why I was getting no replies and found that my ticket had been closed but never resolved. My website, and email has been down for weeks. With a big red ugly sign warning people that I hosted malware. I couldn't access my cpanel to find the code and remove it and couldn't get any help or replies from customer service. On Sept. 16 they replied and moved my problem to "billing?"...
Sept. 16 Received message “Please make sure that the server name entered in the mail client settings should be your domain name.” What does that mean? Today I find a virus embedded in a link on one of my pages. Can't do anything to change it
On Sept. 17 they finally got me access to my control panel but I was unable to remove the malware alone. Ticket closed.
Sept. 17 Ask customer service to CALL ME! Find virus embedded in link to my blog.
Sept. 19 Laura from customer service tells me to remove the recently added javascript which I've already told her I don't know how to read, write or access. How can I remove something I don't understand?
Sept. 20 Ask customer service to CALL ME!
Sept. 20 Laura replies telling me to do things I don't know how to do but not telling me how to do them.
My account is suspended. No access to anything. I contact customer service.
Sept. 21 I contact customer service. Why is my account suspended? What can I do?
Sept. 22 Get a message saying my account is suspended for sending SPAM!!!!!!!!!
No reply from customer service, no refunded money, no
chance to move my site to a new host! OVER 12,000 HOURS OF WORK LOST! Voda Host doesn't do anything to help!!!!!!
99 out of 109 users found this review to be helpful!