tmzVPS negative review #30257 by What no Website (mick@w...) on 2015
tmzVPS got a negative review on
tmzVPS
tmzvps.com is inactive, but is redirected to stablepoint.com
848 N. Rainbow Blvd #169
Las Vegas , NV 89107 US
☎ Phone 877-711-7TMZ
📧 sales@t...tmzvps.com is inactive, but is redirected to stablepoint.com
What no Website ( mick@w... )
Toxic Hosting
Firstly, everything I am putting here is without prejudice and drawn not from conjecture or heresay but my own direct experience.
I've worked in the web design and technology industry for some time now and while I do not claim to be a server administrator (I'm too busy developing websites for that) my server admin days are a distant memory, I do know a good host from a bad one. In addition, we have to bear in mind that a VPS can cost (typically) 10-15 times more than a shared hosting service so one could be forgiven for assuming that you'd receive a certain level of attention as a client.
Think again.
One quiet Sunday afternoon my daughter asked me if I could go to the pool with her and I wanted to, I really did but here's why I had to say no.
I've been using TMZvps.com for about 6 months and all was OK (in as much as it can be with a budget VPS provider.
However, about 2-3 months ago we had an outage for a few days while they dealt with a “node outage”. I moved one of my major sites away to another host and lost a couple of clients because of this and have since had frequent short outages.
Then, with no discussion, warning or notification I get a mail on Sunday 13th September 2015 @ 17:33 (GMT) informing me of their “intention” to suspend my VPS for “IOPS Abuse”.
Now I was about to send them a mail asking for the details of the offending account and any associated data so I could deal with it myself when about 60 seconds later I got a mail informing me that my services had been suspended. At this point I was livid.
To add insult to injury they'd also blocked my IP address as I was now unable to even get a PING response from their servers. I could however view the website in a Tor Browser and opened a Virtual Box Linux OS to verify this was the case as my VB runs on a VPN.
By this point I was incandescent.
TMZ's behaviour has been childish at best I think and could easily have been misconstrued as a deliberate attempt to sabotage my client base. Don't forget, I lost paying clients due to their monumental screw up just a few months ago.
Following the incident and a protracted text discussion with their CEO over Skype services were reinstated and they decided to communicate with me through their ticket system (they've yet to invent phones or train anyone to use them I guess). After a few questions I discovered that one of the techs saw a high load on one of my websites and took the arbitrary decision to cut all services to the entire VPS account.
Following this, in the ticket system:
“So, at some point prior to 17:33 someone within TMZvps took the arbitrary decision to suspend all services and restrict access to my data on the basis of an "IOPS Abuse" issue which in your own words "is very difficult to pin-point...".”
Now I've been designing websites for around 20+ years and have used 2-3 VPS providers (as I am particular about the services my clients need) and all I can say is that if you're on the hunt for a VPS provider steer well clear of TMZvps.com as they'll not only damage your business but your reputation.
Firstly, everything I am putting here is without prejudice and drawn not from conjecture or heresay but my own direct experience.
I've worked in the web design and technology industry for some time now and while I do not claim to be a server administrator (I'm too busy developing websites for that) my server admin days are a distant memory, I do know a good host from a bad one. In addition, we have to bear in mind that a VPS can cost (typically) 10-15 times more than a shared hosting service so one could be forgiven for assuming that you'd receive a certain level of attention as a client.
Think again.
One quiet Sunday afternoon my daughter asked me if I could go to the pool with her and I wanted to, I really did but here's why I had to say no.
I've been using TMZvps.com for about 6 months and all was OK (in as much as it can be with a budget VPS provider.
However, about 2-3 months ago we had an outage for a few days while they dealt with a “node outage”. I moved one of my major sites away to another host and lost a couple of clients because of this and have since had frequent short outages.
Then, with no discussion, warning or notification I get a mail on Sunday 13th September 2015 @ 17:33 (GMT) informing me of their “intention” to suspend my VPS for “IOPS Abuse”.
Now I was about to send them a mail asking for the details of the offending account and any associated data so I could deal with it myself when about 60 seconds later I got a mail informing me that my services had been suspended. At this point I was livid.
To add insult to injury they'd also blocked my IP address as I was now unable to even get a PING response from their servers. I could however view the website in a Tor Browser and opened a Virtual Box Linux OS to verify this was the case as my VB runs on a VPN.
By this point I was incandescent.
TMZ's behaviour has been childish at best I think and could easily have been misconstrued as a deliberate attempt to sabotage my client base. Don't forget, I lost paying clients due to their monumental screw up just a few months ago.
Following the incident and a protracted text discussion with their CEO over Skype services were reinstated and they decided to communicate with me through their ticket system (they've yet to invent phones or train anyone to use them I guess). After a few questions I discovered that one of the techs saw a high load on one of my websites and took the arbitrary decision to cut all services to the entire VPS account.
Following this, in the ticket system:
“So, at some point prior to 17:33 someone within TMZvps took the arbitrary decision to suspend all services and restrict access to my data on the basis of an "IOPS Abuse" issue which in your own words "is very difficult to pin-point...".”
Now I've been designing websites for around 20+ years and have used 2-3 VPS providers (as I am particular about the services my clients need) and all I can say is that if you're on the hunt for a VPS provider steer well clear of TMZvps.com as they'll not only damage your business but your reputation.
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