StartLogic negative review #764 by Mandy on Nov 2006
StartLogic got a negative review on
StartLogic
startlogic.com is inactive, but is redirected to web.com
10 Corporate Drive, Suite #300
Burlington , MA MA 01803 US
☎ Phone +1 800 725 8064
📧 sales@s...startlogic.com is inactive, but is redirected to web.com
Mandy ( -no email- )
These people are the absolutely worst. They completely screwed up a number of things and when you try to get help you wished you never even tried.
I started a ticket which turned into 3 tickets and not one of them was answered in a week. Finally when I did get an answer it was so far off into left field. They had no idea what they were talking about or even dealing with. They gave me some lazy general answer to my question that honestly had nothing to do with my problem.
5 tickets later not one of them were answered correctly. I got a different person every single time and non knew what they were doing! I tried to explain my situation 10 different ways in order to help them understand my problem but every time I got a reply on my ticket it was the same nonsense. This was an easy every day issue! They were just flat out lazy.
So I decided to finally pick up the phone. I couldn't believe the "customer support" they claim to have. I got a man called Robert. This man actually YELLED at me from the very beginning of my call. I hardly got one sentence out before he started yelling at me. He had no idea what he was talking about either!!
Also... forget looking at any billing statements. All you get is a little email telling you they are taking your money. You cant look up past statements or see whats coming.
I went through a year of this and I finally couldn't take it anymore. They couldn't help but screw me over one more time because they screwed up on my billing and took 3 more months worth of payment by mistake. I am still fighting to get it worked out. Forget calling for billing issues either you get the same lazy jerks who try to intimidate you by YELLING at you. You end up having to go through your own credit card company to get it back! They care nothing about your problem, only about getting your money. Everyone in that company seems to know squat about what they are doing.
PLEASE do not go with these people. I finally switched services and I have never been happier!! I am so happy. I am paying less money for 100% more customer service and options.
If you go with these people you will only get hassle. DO NOT let them intimidate you!
I started a ticket which turned into 3 tickets and not one of them was answered in a week. Finally when I did get an answer it was so far off into left field. They had no idea what they were talking about or even dealing with. They gave me some lazy general answer to my question that honestly had nothing to do with my problem.
5 tickets later not one of them were answered correctly. I got a different person every single time and non knew what they were doing! I tried to explain my situation 10 different ways in order to help them understand my problem but every time I got a reply on my ticket it was the same nonsense. This was an easy every day issue! They were just flat out lazy.
So I decided to finally pick up the phone. I couldn't believe the "customer support" they claim to have. I got a man called Robert. This man actually YELLED at me from the very beginning of my call. I hardly got one sentence out before he started yelling at me. He had no idea what he was talking about either!!
Also... forget looking at any billing statements. All you get is a little email telling you they are taking your money. You cant look up past statements or see whats coming.
I went through a year of this and I finally couldn't take it anymore. They couldn't help but screw me over one more time because they screwed up on my billing and took 3 more months worth of payment by mistake. I am still fighting to get it worked out. Forget calling for billing issues either you get the same lazy jerks who try to intimidate you by YELLING at you. You end up having to go through your own credit card company to get it back! They care nothing about your problem, only about getting your money. Everyone in that company seems to know squat about what they are doing.
PLEASE do not go with these people. I finally switched services and I have never been happier!! I am so happy. I am paying less money for 100% more customer service and options.
If you go with these people you will only get hassle. DO NOT let them intimidate you!
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