Shark Servers negative review #31967 by richardmconley1@g... on 2016
Shark Servers got a negative review on
Shark Servers
sharkserve.rs is inactive webhosting company!
85 Great Portland Street
London w1w 7lt UK
☎ Phone +44 (0) 7479600077
📧 sales@s...sharkserve.rs is inactive webhosting company!
-anonymous- ( richardmconley1@g... )
I was a customer of SharkServers for about a year, but had to change hosts due to their lack of customer service, over charges, large spans of downtime.
Let me summarize:
- I honestly had to wait more than 7 days to hear back from customer support on multiple occasions even when I selected "high priority."
- I was on the plan where I paid each month. I was constantly notified that I had past due invoices even though I had auto-pay on and had proof that I in fact overpaid SharkServers (after 5 inquires over the span of 3 months they never attempted to respond to any of my inquiries about refunding my overpayments). To this day I have had to accept my losses (I'm talking like $60-$70 in overpayments).
- The final straw was when my sites were down for over 10 hours straight due to a DDoS attack. The customer service was exceptionally rude in this instance.
Thankfully I switched to a new hosting company and also eventually transferred my domains from them. It took almost 2 weeks and multiple attempts to contact them to get them to help transfer my domains. I could not just leave their service without warning others in good conscious. Please beware of this company.
Let me summarize:
- I honestly had to wait more than 7 days to hear back from customer support on multiple occasions even when I selected "high priority."
- I was on the plan where I paid each month. I was constantly notified that I had past due invoices even though I had auto-pay on and had proof that I in fact overpaid SharkServers (after 5 inquires over the span of 3 months they never attempted to respond to any of my inquiries about refunding my overpayments). To this day I have had to accept my losses (I'm talking like $60-$70 in overpayments).
- The final straw was when my sites were down for over 10 hours straight due to a DDoS attack. The customer service was exceptionally rude in this instance.
Thankfully I switched to a new hosting company and also eventually transferred my domains from them. It took almost 2 weeks and multiple attempts to contact them to get them to help transfer my domains. I could not just leave their service without warning others in good conscious. Please beware of this company.
60 out of 68 users found this review to be helpful!