Santrex review #19760 by The Sandbox Host (thesandboxhost@g...)


Santrex got a negative review on
Santrex
16 ada gardens
Stratford , e15 3ew
UK
☎ Phone 004-47703031000

santrex.net is inactive webhosting company!
Customer review #19760
1/10
The Sandbox Host ( thesandboxhost@g... )
Time Hosted under 1 month
Global rating
Features
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Control Panel
Santrex is the worst! AVOID!!!!

Originally things started off smoothly. I paid for a VPS and the login details were emailed to me shortly after. Once I got connected and checked my account I was supposedly getting what I paid for. Upon using the VPS I found the network speed extremely sub-par. I was getting between 1-2 mbps where it is advertised as 100 mbps. I created a support ticket due to this issue and received a response. In the response the representative told me that there was nothing wrong with the connection and that I now have a new IP. This was inconvenient as I never gave permission to make any changes and if a change was needed then how was the net fine? Then, when I did some looking into my account I found that I was only being issued 1 IP. I was paying for 4. That representative only set me up with 1 IP when it was changed. Angered by the incompetence and unprofessional-ism I opened up a dispute with Paypal and opened another support ticket with santrex. Upon opening the dispute I was given an ultimatum: I was told to close the dispute or they would suspend my service and they wouldn't help me. The same day, they suspended the service. I argued with the representatives there a bit longer and then found my billing account was deleted. I was unable to even log into their site's control panel. This provider is employs extremely rude CSRs and their business practiceses are sub-par, illegal, and a total waste of time. Lastly, when requesting a refund, I was told they have a no - refund policy. Even though I only paid for their service a couple days before. BEWARE!!!

79 out of 86 users found this review to be helpful!

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