Pronet Hosting.net positive review #3848 by Derek Ream (D33@D...)


Pronet Hosting.net got a positive review on
Pronet Hosting.net
1714 Stone Canyon Road
Los Angeles , CA 90077
US
☎ Phone +1 866 000 0000

pronethosting.net is inactive, but is redirected to coolhandle.com
Customer review #3848
4.5/10
Derek Ream ( D33@D... )
Time Hosted 1 to 3 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
PronetHosting has been a great service provider. I have had 1 issue since I have had them for my host which was resolved almost instantly. The tech support has been incredibly fast with responses with my questions and when I needed them for an actual issue it was actually faster than my ISP.

Most of my interactions with Pronet were general questions which they always took the time to make sure I had the information I needed to continue on. They always followed up with me to ensure that my needs were addressed and they did this in a very timely manner.

Just recently I had an actual problem with the Apache webserver and I wanted to share the process.

At 11:47AM EST: My apache process failed.
At 11:53AM EST: I submitted a help desk ticket
At 11:55AM EST: Got generic email auto-response stating the ticket has been logged.
At 11:56AM EST: I got an actual response letting me know the ticket is in progress.
At 11:59AM EST: The problem was resolved, with communication informing me
At 12:44PM EST: I got follow up email by their tech support staff asking if everything has been resolved to my satisfaction. This was NOT a generic auto-response, this was them taking the time for a follow up.

Not only did they fix my problem, they kept me informed of the progress with actual emails. Not auto-responses, they took the time to keep me informed. I have had plenty of webhosts in the past, but I have never been as satisfied. It seems to be harder and harder to find companies that understand how important, and how far good communication goes.

60 out of 63 users found this review to be helpful!

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