PhilWebServices negative review #17954 by Andy Gee (rehit.it@g...)


PhilWebServices got a negative review on and one official response on
philwebservices.com
PhilWebServices
2nd floor, Ironwood Copenhagen Residences, A.C. Cortes Ave.
Mandaue City , CEBU 6014
PH
☎ Phone +63 32 344 6906
Customer review #17954
1/10
Andy Gee ( rehit.it@g... )
Time Hosted 6 mo. to 1 year
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Absolute Pants

How did this company go from being so good to so awful? Well, to start with they had one blazing fast server with dual quad core xeon processors enough ram to sink a battle ship and an excellent uplink to the net. They then proceeded to fill this server with 600+ domain names (some of which should really be on a dedicated server) and they never expanded their infrastructure. Using Google's webmaster tools I can see my domains load slower than 96% of all other websites and I experience database connection errors and downtime daily. They have recently rented a new server which was promised to be an end to the problems which it may have been, had they decided to keep the old server but no, everyone had to update their nameservers and take a backup of their site to move to the new server before they switched it off. Luckily I caught the single email from them explaining what would happen but had I missed it, 7 days later the server was switched off. Today I have bought a reseller package from Host Gator for less than my Philwebservices reseller package - which is nearing renewal. After a year of excuses and false promises I realize I am the fool for sticking with them for so long. I will certainly not be renewing my contract.
Hello Andy,
Thank you for being our customer for a year, and I apologize still if you had bad experience.

Although, this is an outdated review I greatly appreciate your feedback. I assure you that we are serious in improving our services, and we take the necessary actions to solve any issues in a timely manner.

Thank you for being part of our journey, and we will never be what we are now without you.

More power to you!

Sincerely,

-Mike Eden

Marketing representative (philwebservices.seo04@gmail.com, ).

95 out of 98 users found this review to be helpful!

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