Netfirms negative review #4039 by Kiandra (shestarrrrr@y...) on 2009
Netfirms got a negative review on
Kiandra ( shestarrrrr@y... )
I just got off of the phone with the "Retention Manager", named "Matt" and he and "Michelle" are the worst scammers in Web-Hosting history. I purchased the Business Hosting Plan that included "5 Free Domain Names for ONLY 119.00" and after I hit "submit" to authorize the charge to my card, they ended up charging my card for the full price of 175.40! This happened Feb 12, 2009 and even though their website boasts of a 24/7 phone customer service support, there was no phone support available until today (Monday, Feb 16, 2009).
This morning, after acting like he was fixing the problem by cancelling the previous account and charging me for another $119.00, it turned out that he "could not fix the problem". After getting disconnected, I had the pleasure of speaking with the rudest Customer Service reporesentative named "Michelle", who then told me that I could not get reimbursed for the domain names (even though they were "free"). After she finally transferred me to Matt, he informed me that he would have to personally contact the billing department in order to cancel my account and refund me entirely and that he would call me by 4:30pm to resolve.
When Matt called at 4:15pm, he sang a different tune by telling me that he would only cancel the hosting, but that I had to pay for the domains because 48 hrs had passed since the date of orginal sale. I explained to Matt that I no longer trusted his company as a legitimate business because they made an unauthorized charge on my credit card and were unable to honor their Business Hosting Plan that included "5 Free Domain Names for ONLY 119.00" and I asked him if he understood that Netfirms was only authorized to charge my card "$119.00", but he told me that it was not their fault that I pressed the whole button.... WHAT?
This company is CRAZY. And to top it all off, THEY ARE IN ONTARIO CANADA! DO NOT DO BUSINESS WITH THESE SCAMMERS! I wish I would've found this review website before purchasing. Now, I have to go through my bank to resolve this. It's a good thing I Print-Screen all online purchases before authorizing the charge because that is the only thing that is saving me. I would've been their customer for years to come, but because they attempted to scam me out of my hard-earned money as a dedicated Active Duty Service member, they have lost a costomer for life. This is very unfortunate.
This morning, after acting like he was fixing the problem by cancelling the previous account and charging me for another $119.00, it turned out that he "could not fix the problem". After getting disconnected, I had the pleasure of speaking with the rudest Customer Service reporesentative named "Michelle", who then told me that I could not get reimbursed for the domain names (even though they were "free"). After she finally transferred me to Matt, he informed me that he would have to personally contact the billing department in order to cancel my account and refund me entirely and that he would call me by 4:30pm to resolve.
When Matt called at 4:15pm, he sang a different tune by telling me that he would only cancel the hosting, but that I had to pay for the domains because 48 hrs had passed since the date of orginal sale. I explained to Matt that I no longer trusted his company as a legitimate business because they made an unauthorized charge on my credit card and were unable to honor their Business Hosting Plan that included "5 Free Domain Names for ONLY 119.00" and I asked him if he understood that Netfirms was only authorized to charge my card "$119.00", but he told me that it was not their fault that I pressed the whole button.... WHAT?
This company is CRAZY. And to top it all off, THEY ARE IN ONTARIO CANADA! DO NOT DO BUSINESS WITH THESE SCAMMERS! I wish I would've found this review website before purchasing. Now, I have to go through my bank to resolve this. It's a good thing I Print-Screen all online purchases before authorizing the charge because that is the only thing that is saving me. I would've been their customer for years to come, but because they attempted to scam me out of my hard-earned money as a dedicated Active Duty Service member, they have lost a costomer for life. This is very unfortunate.
98 out of 101 users found this review to be helpful!