NamesAreCheap positive review #15265 by Team (jot@j...) on Feb 2011
NamesAreCheap got a positive review on
70920 Jasmine Ln
Rancho Mirage , CA 92270 US
☎ Phone +1 760 325 6263
📠 Fax +1 760 320 0629
📧 rbconnect@a...Team ( jot@j... )
In response to the same review from Ann Pallo aka anndroid.net - AI: Anndroid Interactive, LLC. listed in Badbusiness.org
In response to Ann - anndr0id[at]gmail[dot]com (a.k.a. April Pallo):
-Our 100% network uptime is promised to our own hosted customers, not to registrants who have their host elsewhere.
-WE ARE NOT HOSTING any of April Pallo's websites, and we did not execute April Pallo's change of DNS; she did.
-April Pallo should had been advised by her host that her change of DNS would cause downtime.
-Despite her demands, there was nothing we could do to speed up the process of propagation (change of DNS). There was no error; the desired nameservers were there. There was nothing for us to do, and she had only to wait until propagation was complete. Instead, she became combative and continues to be.
April Pallo blames our staff for her mistake, yet we stayed with her on the phone and explained to her that her nameservers were in place and that propagation takes time when a change of DNS has occurred.
-Our terms state that domain registrations and renewals are not refundable, in accordance to Tucows and ICANN regulations; yet April Pallo is demanding that we refund her fees and continues to slander our company.
In response to Ann - anndr0id[at]gmail[dot]com (a.k.a. April Pallo):
-Our 100% network uptime is promised to our own hosted customers, not to registrants who have their host elsewhere.
-WE ARE NOT HOSTING any of April Pallo's websites, and we did not execute April Pallo's change of DNS; she did.
-April Pallo should had been advised by her host that her change of DNS would cause downtime.
-Despite her demands, there was nothing we could do to speed up the process of propagation (change of DNS). There was no error; the desired nameservers were there. There was nothing for us to do, and she had only to wait until propagation was complete. Instead, she became combative and continues to be.
April Pallo blames our staff for her mistake, yet we stayed with her on the phone and explained to her that her nameservers were in place and that propagation takes time when a change of DNS has occurred.
-Our terms state that domain registrations and renewals are not refundable, in accordance to Tucows and ICANN regulations; yet April Pallo is demanding that we refund her fees and continues to slander our company.
56 out of 61 users found this review to be helpful!