Media Temple negative review #3602 by Charles Hubert (aman.420@h...)


Media Temple got a negative review on and one official response on
Media Temple
12655 W. Jefferson Blvd Suite 400
Los Angeles , CA 90066
US
☎ Phone +1.310.841.5500
☎ Phone +1.877.578.4000
📠 Fax +1-310-564-2007

mediatemple.net is inactive, but is redirected to godaddy.com
Customer review #3602
1/10
Charles Hubert ( aman.420@h... )
Time Hosted under 1 month
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I tried MediaTemple.net because I figured they would be a great provider since they host for many large corporations. Boy was I wrong. The setup all went well. Once it was setup, I opened a support ticket and I was suprised that it says Estimated Response Time: 5 hours and 15 minutes. I've never been with a provider that takes that long to reply to tickets. After that, I called them and I had to wait on the line for 30 minutes to speak to someone who really had no idea what they were talking about.

A week later, my entire website went down and they told me I used too much memory, which was false because I was hosting a site that wasn't stressful on memory. They restarted my machine and then took my DNS servers down. I kept asking them to fix it, but they said it was my name servers, which also didn't make sense because it worked fine before they restarted everything. So for 24 hours, my site was down and my customers were angry.

I decided to back to to good ol' UbiquityHosting.com, they gave me a better deal and had way better support. I spoke to someone over the phone and they answered in a minute.

Overall, MediaTemple.net cost me a lot of time, cost me a lot of money (lost many of my clients), and was extremely stressful.

I would no recommend mediatemple.net to anyone.
Hi Charles!

I find it very troubling that you had a negative experience at (mt) Media Temple. I'm so sorry that you didn't feel you received adequate support. (mt) prides itself on providing quality 24/7/365 support. I can guarantee you that since 2008, we have increased the amount of support staff we have, as well as the number of ways a customer can reach out to us for support.

I could not find your name in our system (current or previous customers) so I'm not sure exactly which hosting product you were on- but it sounds like you were using one of our dedicated servers. Our (dv) Dedicated-Virtual Servers and (ve) Servers are self managed servers with limited support. Looking at UbiquityHosting.com, it seems they offer managed support for their VPS'. That's great! It looks like you found a great deal and are happy there. Currently, (mt) Media Temple does not offer managed support for VPS but it is something we're looking into for the future.

I encourage you to give (mt) another shot in the future. We still offer our 30 day money back guarantee for our (gs) Grid-Service and (dv) Dedicated-Virtual Server. Again, it sounds like you've found something that is right for you and that's great. We wish you the best!

Thank you for your feedback & please feel free to contact us (sc@mediatemple.net) with more in depth information about your experience, how you feel we could improve, etc.

-(mt) Sara

Marketing representative (Sophie H - she@mediatemple.net, ).

62 out of 74 users found this review to be helpful!

  | Storrs ( storrs@m... ) review