Mambo.co.ke neutral review #5144 by Marion on Jun 2009

Mambo.co.ke got a neutral review on and one official response on

mambo.co.ke
Mambo.co.ke
Eaton Building, Gigiri Rd, Gigiri
Nairobi 00200
KE
Tel +254-20-404-0008
Tel +254-715-438-769
Customer review #5144
2.5/10
Marion ( -no email- )
Time Hosted 2 to 3 years
Global rating
Features
Prices / Cost
Customer Relation
Control Panel
I already have an account with Mambo Microsystems, and I was looking for information about starting another account in order to have my own blog.

I began a live chat to ask about transferring my domain over to you. Your sales rep immediately asked me to hold, and very politely told me he was transferring me to a "senior sales representative." I didn't get his/her
name, but that person should be thanked - it made me feel great to have a "senior" person on my case. Then, Kristina came on line and was extremely helpful. I needed a bit more information at my end before switching, and we hung up. She then sent me an email. This extra follow-up now REALLY makes me feel like a valued customer. Plus, Kristina writes grammatically and carefully, so she presents that professional image that makes me - a scared neophyte - feel more secure.

I consult in business (health care) and have another business: when I see somebody like Kristina who goes that extra mile, I tell my clients. You should be glad to have her. Regards.
Thank you for your positive feedback
Marketing representative (karuri@mambo.co.ke, ).

111 out of 118 users found this review to be helpful!