M6.NET negative review #13870 by Chris N (big_novak@y...) on Oct 2010


M6.NET got a negative review on
m6.net
M6.NET
PO Box 6066
, TX
US
☎ Phone 2025808351
Customer review #13870
1/10
Chris N ( big_novak@y... )
Time Hosted under 1 month
Global rating
Stay away from this hosting company! I tried signing up for their service and paid $119 for "instant access" to my accounts, which actually took several hours to be enacted. After logging into my control panel (they call it COPANEL), I was unable to do anything... after I clicked on certain buttons like ASP.net Settings, the COPANEL stopped responding - it simply said "Please Wait. Updating..." and stayed there for 45 minutes. This happens continually. Their LIVE chat support is awful. No one answers LIVE chat requests. It took me over an hour today to get someone to LIVE chat with me from M6 for technical support. Yesterday, their LIVE chat service was totally down, which I was told today (I was never informed that LIVE chat was down yesterday, so I just kept trying to use it for several hours while no one responded to my chat requests). When someone DOES actually chat with you, they ask for a "ticket" number, and if you don't have one, they refuse to assist you, instead telling you that you need to go to their "support site" and start a ticket. I tried to access their support site, but I kept getting the message "Incorrect username or password," so I chose to "reset" my password, and their support site sent me a new password to my yahoo email account... which never arrived. So, I can't login to their support site to start a new ticket, and their LIVE chat support won't help me without a ticket. I got so frustrated that I demanded that the live chat person issue me a refund, based on their 30-day money back guarantee, or I would refuse the credit card transaction from M6.net. The LIVE chat person repeatedly ignored my refund requests and instead promised that they would resolve my issues. They insisted my COPANEL was working fine, even as I watched it in another browser window and it still said "Please Wait. Updating..." I demanded a refund again and again and was finally told that a refund request would take 30 days. That was the end of my relationship with M6.net. I called my credit card company and refused the $119 charge to them - I was afraid from other online complaints that they would ask me to wait 30 days and then never issue a refund. They are terrible. Their customer service is AWFUL, they don't care if you're unhappy with your service. It takes them 24+ hours to respond to support tickets, their control panel never works, they won't help you unless you have a support ticket, you can't login to their support site NOR can you "reset" your password for it and they refuse to issue a refund on their 30 day money-back guarantee for 30 days. Their LIVE support chat feature RARELY works and the people who answer your live chats refuse to help without a support ticket number, then they just disconnect from your chat session without warning. Their own management blog has several postings addressing multiple BBB complaints and chargebacks, which makes me wonder - if M6.net mgmt KNOWS about BBB complaints and multiple credit card chargebacks, why aren't they solving the problems? Avoid M6.net like the plague.

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