Jump Line negative review #14753 by Your Mama (yourmama@y...) on 2011
Jump Line got a negative review on
Jump Line
jumpline.com is inactive, but is redirected to hostpapa.com
3680 Victoria Street North
Shoreview , MN 55126 US
☎ Phone 1-866-333-8917
📧 support@j...jumpline.com is inactive, but is redirected to hostpapa.com
Your Mama ( yourmama@y... )
Wow! Even BBB.org says you suck, and that is an extremely hard thing to achive for this pro-business company that gets paid to make companies look good.
I had signed up all of my clients with Jumpline as far back as 8 years ago (2003). Then Jumpline had an impressive service that was a value leader, but those days are gone. Since the early days of Jumpline’s success they have done nothing to keep current and instead appear to have focused there energy on finding ways to cut corners, reducing quality of customer service and over subscribing their systems to build the negative public perception that Jumpline is known for today. Since Jumpline’s glory days of 2003/4/5 they have built a colossal track record of outages, lousy service, and the worse customer support this well seasoned and experienced computer professional has ever encountered. The progressively poor service provided has prompted me switch all but one of my clients to alternate providers in the last year. Today I switched away my last client after their latest snafu that prevented me from receiving email. Now I am a completely reasonable person and understand that sometimes bad thing happen. I could have lived with a day outage but the way they handled the problem is what distinguishes Jumpline from other vendors, and not in a good way. I submitted a trouble ticket and waited patiently for a reply. After a couple of hours I called only to be told by telephone support said they were unable to do anything about the issues and that my only option for a resolution was to wait for a response from the trouble ticket. It took hours for each trouble ticket to receive an response, only made worse by the fact that that kept telling me it was not a Jumpline issue until ultimately, 12 hours into the issue, they admitted why they may be rejecting messages within their system. Doh! And the real kick in the teeth is that we experiance this exact same issue one month ago and were told that the blocked party was going to be permanately whitelists on their server (obvioulsy not!). This reminded me of an event with the same client (and my others) in 2009 when Jumpline gave two day notice about ‘upgrading’ their servers without mentioning that their upgrade would result in a change in the IP address for access to the web/email nor even bothered to mention the new IP address. We learned about the change by showing up at the the office one monring to find that we were unable to collect our email. Jumpline’s response was that the IP address was not important, that this was a planned service change and they did not know the new IP address at the time of the notice so could not tell us what it would be if they wanted to (which begs one to wonder who ‘planned’ this change and why at very least they then did they not bother to say it might change or to email administrators the new IP address when they did finally complete the ‘upgrade’ and knew the new IP). And don’t get me started on the expensive and miserable spam filter service they offer. It is actually worse than not having a spam filter at all. It is the way spam filters were implemented in the early 2000 and is alive and well at Jumpline in 2011. I could go on for days with stories about their miserable service, their strange 'Sphera' control panel that randomly makes working email accounts vanish from the control panel and results in account changes that should take seconds to complete into taking hours of your time because the their tech support has to be involved to restore the display of the working account in the control panel. And I could go on about having to put up with the horrendously slow, rude, incompetent and inarticulate support they offer now only via a trouble ticketing system (sure you can call, but the telephone techs only tell you to submit a trouble ticket on line for a 3-5 hours response if you are lucky). Jumpline should bow down in appreciation of the laziness of its customers and the power of inertia without which they would surely be out of business already. In 2003 Jumpline was hot, but now they are most certainly are not! Please learn from my mistake and do not sign up at Jumpline. My only consolation is hopefully avoiding anyone else from having to suffer the poor service that I have had to endure from Jumpline. Good luck!
Reply
I had signed up all of my clients with Jumpline as far back as 8 years ago (2003). Then Jumpline had an impressive service that was a value leader, but those days are gone. Since the early days of Jumpline’s success they have done nothing to keep current and instead appear to have focused there energy on finding ways to cut corners, reducing quality of customer service and over subscribing their systems to build the negative public perception that Jumpline is known for today. Since Jumpline’s glory days of 2003/4/5 they have built a colossal track record of outages, lousy service, and the worse customer support this well seasoned and experienced computer professional has ever encountered. The progressively poor service provided has prompted me switch all but one of my clients to alternate providers in the last year. Today I switched away my last client after their latest snafu that prevented me from receiving email. Now I am a completely reasonable person and understand that sometimes bad thing happen. I could have lived with a day outage but the way they handled the problem is what distinguishes Jumpline from other vendors, and not in a good way. I submitted a trouble ticket and waited patiently for a reply. After a couple of hours I called only to be told by telephone support said they were unable to do anything about the issues and that my only option for a resolution was to wait for a response from the trouble ticket. It took hours for each trouble ticket to receive an response, only made worse by the fact that that kept telling me it was not a Jumpline issue until ultimately, 12 hours into the issue, they admitted why they may be rejecting messages within their system. Doh! And the real kick in the teeth is that we experiance this exact same issue one month ago and were told that the blocked party was going to be permanately whitelists on their server (obvioulsy not!). This reminded me of an event with the same client (and my others) in 2009 when Jumpline gave two day notice about ‘upgrading’ their servers without mentioning that their upgrade would result in a change in the IP address for access to the web/email nor even bothered to mention the new IP address. We learned about the change by showing up at the the office one monring to find that we were unable to collect our email. Jumpline’s response was that the IP address was not important, that this was a planned service change and they did not know the new IP address at the time of the notice so could not tell us what it would be if they wanted to (which begs one to wonder who ‘planned’ this change and why at very least they then did they not bother to say it might change or to email administrators the new IP address when they did finally complete the ‘upgrade’ and knew the new IP). And don’t get me started on the expensive and miserable spam filter service they offer. It is actually worse than not having a spam filter at all. It is the way spam filters were implemented in the early 2000 and is alive and well at Jumpline in 2011. I could go on for days with stories about their miserable service, their strange 'Sphera' control panel that randomly makes working email accounts vanish from the control panel and results in account changes that should take seconds to complete into taking hours of your time because the their tech support has to be involved to restore the display of the working account in the control panel. And I could go on about having to put up with the horrendously slow, rude, incompetent and inarticulate support they offer now only via a trouble ticketing system (sure you can call, but the telephone techs only tell you to submit a trouble ticket on line for a 3-5 hours response if you are lucky). Jumpline should bow down in appreciation of the laziness of its customers and the power of inertia without which they would surely be out of business already. In 2003 Jumpline was hot, but now they are most certainly are not! Please learn from my mistake and do not sign up at Jumpline. My only consolation is hopefully avoiding anyone else from having to suffer the poor service that I have had to endure from Jumpline. Good luck!
Reply
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