IX Web Hosting positive review #2895 by JAG on Aug 2008

IX Web Hosting got a positive review on Aug 06, 2008

JAG ( -no email- )

I have used IX Web Hosting or almost two years now and was very pleased the first year and a half. I have not had any real downtime to speak of. The speed seems fine, never really had a slow down. The tech support used to be excellent until recently. A while back I had both of the websites that are hosted with them hacked. It was totally my fault due to holes in coding, but when I contacted tech support via life chat they restored my sites in just a few minutes until so I would have something up until I got the chance for recoding. Of course I could have restored the site but I have a very busy schedule and don't always have time to deal with things. My problem lately has been one of the sites was hacked yet again. It happened 6 days ago. I contacted them the day I noticed to restore my site and here I am six days later and still nothing. I contacted someone via live support twice so far and they tell me there is nothing they can do to help that a system admin would get to me soon. I have replied to my help desk ticket with no avail. So here I am six days later still no website. I am kind of waiting now just to see how long it will take. I know I could have done this 100 times by now but it's the principle. So as a conclusion to my review IX Web Hosting, as long as you never need help with anything server side, is a good web host. They have great prices, but customer service SUCKS!!!!!!!!!!!!!!!!!!!!!!

78 out of 85 users found this review to be helpful!

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