IX Web Hosting review #2868 by Jacob Sulzbach (JJSulzbach@m...)


IX Web Hosting got a negative review on
IX Web Hosting
1774 Dividend Drive
Columbus , OH 43228
US
☎ Phone +1 (614) 534-1961

ixwebhosting.com is inactive, but is redirected to site5.com
Customer review #2868
2/10
Jacob Sulzbach ( JJSulzbach@m... )
Time Hosted 6 mo. to 1 year
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I hesitate to write this review because I see that I must be concise and it is difficult to be fair within so short a space. I am a web developer with some experience in dealing with numerous web hosting companies and I am most dissatisfied with IX Webhosting for what I view as a basic lack of honesty in advertising the availability of e-mail components installed on their servers for use within web site apps, when in fact they require the use of user PC SMTP capability to actually send e-mail messages. I am referring to "site visitor feedback" or "contact the company" type apps placed on websites everywhere. The IX webhosting server configuration actually requires the use of the user's PC "local host name" (127.0.0.1) for either the "relay host server" (for .NET) or "SMTP" server (for classic ASP) e-mail apps, but they will not tell you this up front. Any developer who has had experience in constructing any type of application installed on public-access web sites knows that you cannot rely upon user PCs to perform vital application functions outside of communicating with the web server itself. At IX Webhosting their servers will only relay the SMTP requests to the PCs of web site visitors using the e-mail apps, and it is the user PC that actually sends the e-mail. It is impossible for a developer to control the configuration of user PCs for open web applications which can create serious problems in e-mail apps, such as the use of MIME types or perhaps even the lack of having a default mail client installed on the user's PC (company workstations, e.g.). The IX Webhosting tech support people were, in my opinion, deliberately dishonest with me in withholding some of this information -- I found them to be too knowledgeable to believe they erred in communicating what they knew -- and I wasted two entire days of my time trying to debug what could not be fixed because I was never told that the app could only be constructed using the user PC's SMTP capability to send the e-mail. It is basic dishonesty and I feel I have a right to complain and to warn others away.

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