IX Web Hosting negative review #12718 by Ivan (Ivan.S@q...) on 2010


IX Web Hosting got a negative review on
IX Web Hosting
1774 Dividend Drive
Columbus , OH 43228
US
☎ Phone +1 (614) 534-1961

ixwebhosting.com is inactive, but is redirected to site5.com
Customer review #12718
1/10
Ivan ( Ivan.S@q... )
Time Hosted 3 to 6 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
"IXWebHosting Review :- Definitely not recommended"
Stay away from these guys, it is going to cost you even if you cannot use their services".

We signed up with IXWebHosting in December 2009, looking to host ASP.NET websites (ie Windows based with MS-SQL databases. We persisted in trying to get the websites to work for over 6 month, on and off, with the assistance of their technical support, without any success. We even went as far as having a few servers between us and them, clear up the hops that timed out.

Our main problem was that nobody could use our website on their servers as it continuously timed out. It was way too slow. Their technical support claimed that it was because of DotNetNuke, but after we moved to their sister company "HostExcellence" we have had no problems since.

So you would think that since their technical support failed in getting their servers to work, that we would get a full refund. Well think again. We went through the process of requesting a refund and it appeared that it was all settled. Only about one month later, we checked and nothing had happened. NO REFUND.
They now claim that we were simply renting file space on their servers and that was all we paid for. It was not about hosting a website and making sure that your customers can use it, let alone see it. Check their main web page, does it state anywhere that you are renting file space ? No it does not.

It has cost us in time and wages over $10,000 in trying to get it working. They have no idea about customer service and we would go as far as to say, they don't even know their own servers. In our opinion it is false advertising and

The strange thing is that we can still log onto IXWebHosting, but there is nothing there.

- Unstable Servers.
- Timeout
- Web Speed, Unacceptably slow.
- Technical services:- Polite and seemingly fantastic, but they get no results.
- Overall - VERY POOR - Un-Usable.

Thanks for nothing IXWebHosting - You are a bunch of thieving idiots.

67 out of 76 users found this review to be helpful!

peter ( 1io01io00@g... ) review | Avi Liran ( avi@h... ) review