IPage negative review #29408 by Jason (sales@c...) on Jan 2015
IPage got a negative review on
IPage
ipage.com is inactive, but is redirected to bluehost.com
10 Corporate Drive, Suite #300
Burlington , MA 01803 US
☎ Phone 1-877-472-4399
📧 sales@i...ipage.com is inactive, but is redirected to bluehost.com
Jason ( sales@c... )
Domain renewal nigthmare
Ipage use to be a good hosting company, but in the last few years they have gone downhill. Sure support is available 24 hours a day but youl will spend at least 1 hour on the phone waiting to take to support and online chat takes longer. Beware of what you sign up for, this is a company that will try to nickel and dime you to death, including after your purchase. When you log into your control panel you will be presented with several offers to purchase addition services, You will need to decline these offers before you can get to your control panel. Also be careful where you click in your control panel because the control panel is littered with ads for additional services. In the last month I have had several problems with ipage on multiple domains I manage.
BEWARE: When I was renewing my ipage hosting, my domains showed an expiration that was good for another year. At this point I’m thinking "ok, I must have purchased the domains for 2 years instead of 1 year" so because the expiration dates showed the domain was good for another year I did not renew yet. 30 days later I discovered my sites are all down and unreachable. While calling support (after waiting for 72 minutes before customer support picks up) I was told that the domain expired 30 days prior and the expiration dates are wrong so the domains are in redemption and it will cost $160 per domain to remove them from redemption. Once paid it will take 24 to 48 hours before the sights come back up.
Ipage stated that this issue was my fault for not renewing the domains even though their system was wrong and the domains displayed an expiration date of December 2015.
After researching ipage and their redemption fees, I discovered that I am not the first one to have this problem. It would seem ipage purposely displays the wrong expiration dates in order to raise extra capital.
So let this be a lesson for anyone who is thinking of using ipage to host their site. BUYER BEWARE!
If you are wondering if I paid the $160 per domain to get them out of redemption. Yes, because the business I lost outweighs the fees charged.
Ipage use to be a good hosting company, but in the last few years they have gone downhill. Sure support is available 24 hours a day but youl will spend at least 1 hour on the phone waiting to take to support and online chat takes longer. Beware of what you sign up for, this is a company that will try to nickel and dime you to death, including after your purchase. When you log into your control panel you will be presented with several offers to purchase addition services, You will need to decline these offers before you can get to your control panel. Also be careful where you click in your control panel because the control panel is littered with ads for additional services. In the last month I have had several problems with ipage on multiple domains I manage.
BEWARE: When I was renewing my ipage hosting, my domains showed an expiration that was good for another year. At this point I’m thinking "ok, I must have purchased the domains for 2 years instead of 1 year" so because the expiration dates showed the domain was good for another year I did not renew yet. 30 days later I discovered my sites are all down and unreachable. While calling support (after waiting for 72 minutes before customer support picks up) I was told that the domain expired 30 days prior and the expiration dates are wrong so the domains are in redemption and it will cost $160 per domain to remove them from redemption. Once paid it will take 24 to 48 hours before the sights come back up.
Ipage stated that this issue was my fault for not renewing the domains even though their system was wrong and the domains displayed an expiration date of December 2015.
After researching ipage and their redemption fees, I discovered that I am not the first one to have this problem. It would seem ipage purposely displays the wrong expiration dates in order to raise extra capital.
So let this be a lesson for anyone who is thinking of using ipage to host their site. BUYER BEWARE!
If you are wondering if I paid the $160 per domain to get them out of redemption. Yes, because the business I lost outweighs the fees charged.
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