ihostasp.net negative review #14255 by Walter (info@t...) on Dec 2010


ihostasp.net got a negative review on
rebel-ist.com
ihostasp.net
30400 Detroit Rd
Westlake , OH 44145
US
☎ Phone 1.800.593.0238
Customer review #14255
1/10
Walter ( info@t... )
Time Hosted 2 to 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
We've been hosting douzens of website with ihostasp.net

I started working with them a couple of years ago for DotNetNuke hosting. The websites are slow first but that's due to the application shutting down if it's inactive.

The last 6-12 months we've been having more and more troubles, we already know the standard e-mail we get as a response. (see below)

It's the same standard mail over and over. They had good service, not the fastest, not the cheapest but OK.
Now the service is just lousy. They keep moving sites from one server to another. Databases are moved from one server to another. Monitoring of websites doesn't happen whatsoever. Although their mail says so.

We had a website that crashed due to hacking of the site, asked to recover the site to it's original state. It never worked again. We had to start from scratch because the backup never worked. Everytime a user logged in the site crashed although they always claimed that it worked and I kept sending the error messages no solution came up.

Our dissatisfaction is huge right now, how a company grew and didn't know how to handle the growth.

My advice, leave now befor it get's even worse!

Price value for money? What are you willing to pay for a site that is up 90% of the time???


"Hi,

This morning our technicians detected and resolved an issue on your site's web server. Momentarily ago we successfully accessed your site and it appears to be running smoothly. After monitoring this server for a while to closely observe the performance, our technicians identified sites which were faulting and rebuilt cache for those sites and made configuration changes in order to optimize performance. Since completing these steps we have been closely monitoring the usage of resources on your site's web server and conducting load tests on various sites including yours. We believe these measures have increased the stability of services on your site’s web server but not enough time has lapse since all modifications were made to conclusive determine that services have stabilized. Our technicians will be continuing to closely monitor your server’s performance and take additional measures to best ensure continual service. We apologize for any inconvenience this issue may have caused. Please reply to this message if you are still experiencing issues accessing your site."

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