Host Way negative review #7534 by Scott (idtags@i...) on Nov 2009


Host Way got a negative review on
hostway.com
Host Way
100 N Riverside, Suite 800
Chicago , IL 60606
US
☎ Phone +1 866-467-8929
📠 Fax +1 312 236 1958
Customer review #7534
1/10
Scott ( idtags@i... )
Time Hosted 3 to 6 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Worst hosting company ever. TERRIBLE SUPPORT! You will never speak to anyone in the US and can never speak with a supervisor or anyone that can actually help. We were a valuweb customer which was migrated to Hostway in August. Nothing but problems so far. Website is occasionally down. They changed file permisions in the FTP access and were not able to fix them. I could not FTP our orders for 4 days so we could process them. The latest problem is unbelievable. THEY somehow pasted another companies SSL certificate on our website which is expired and has no relation to us (apparently we share a server with this other compnay). We do not have access to fix this or we could have Geotrust help. Of course nobody is ordering from us because of the security message that people see at checkout. We have been waiting for 6 days for it to be fixed. Countless phone calls and emails including a 2 hour call yesterday in which I was on hold for 1 hour before I even spoke to someone. I was assured over and over "someone will fix it". DO NOT USE THIS COMPANY for web hosting. Imagine losing tons of orders and not being able to do ANYTHING about it except listen to bs.

63 out of 72 users found this review to be helpful!

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