Hostso negative review #7555 by Mike on Nov 2009


Hostso got a negative review on
Hostso
3422 Old Capitol Trail, Suite 1698
Wilmington , DE 19808-6192
US
☎ Phone +1 888-978-3839

hostso.com is inactive, but is redirected to hostfast.com
Customer review #7555
1/10
Mike ( -no email- )
Time Hosted under 1 month
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I signed up with Hostso.com on their "Elite" plan earlier today after checking ahead of time that SSH was supported for both their Elite and Ultra plans.

When I was having trouble getting their SSH login to work, I contacted their "Live Help" department. The technician was extremely curt and rude, first giving me an alternate port number, then telling me that SSH wasn't covered under my plan, then telling me I had to open a ticket for support and upload a scan of my driver's license. If this had been in the TOS, AUP or on their knowledge base I would've known before signing up - as it was I wasted over an hour on their "Live Chat" - mostly waiting for one word responses to my lengthy questions.

The only positive is that they responded to my refund request within a few minutes - I haven't received it yet but it hasn't even been a day since I signed up.

Lesson learned: Contact their "Live Help" department with a technical question before signing up. Several other hosts have given me much more professional responses.

74 out of 78 users found this review to be helpful!

Jeff Jackson ( jeffjackson33@h... ) review | Wade ( jstoners@h... ) review