Host Papa negative review #9052 by Not Happy (redman@h...) on 2010
Host Papa got a negative review on and one official response on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...Not Happy ( redman@h... )
Wow, the absolute worse customer service in web hosting I've experienced in the past 10 years.
My account was locked out for over 48 hours and when I called I was on hold for 1 hour and still no one answered. I finally hung up and left a voicemail. No one bother to call me back.
I finally got in touch through email and got my account unlocked. When I called to ask why no one bother to call me after I left voicemail, the customer service rep. said "I don't know". I ask to speak with a manager and he asked "why do I want to speak with him?" ummmm, because you had my account locked for 48 hours? I didn't have email web service? you didn't call me back? when I called nobody answered? just a few reasons.
By the way, I'm still waiting for the manager to call me back to this day. Take your $5 a month somewhere else and you'd be glad you did. This is not a professional company. If you don't believe me, just call the toll free number and hear how they answer the phone.
You really have some time, select "support" when you call in. See how long it takes before someone answers you.
My account was locked out for over 48 hours and when I called I was on hold for 1 hour and still no one answered. I finally hung up and left a voicemail. No one bother to call me back.
I finally got in touch through email and got my account unlocked. When I called to ask why no one bother to call me after I left voicemail, the customer service rep. said "I don't know". I ask to speak with a manager and he asked "why do I want to speak with him?" ummmm, because you had my account locked for 48 hours? I didn't have email web service? you didn't call me back? when I called nobody answered? just a few reasons.
By the way, I'm still waiting for the manager to call me back to this day. Take your $5 a month somewhere else and you'd be glad you did. This is not a professional company. If you don't believe me, just call the toll free number and hear how they answer the phone.
You really have some time, select "support" when you call in. See how long it takes before someone answers you.
Sorry to hear that you are not happy with our service and that you had an issue talking to management, if this is the case we would like to correct this issue. We do not have this email address on record but we have one similar, I will be sending you an email to address this topic.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
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