Host Papa negative review #19846 by Datagirl.ca (debbie@d...) on 2012


Host Papa got a negative review on and one official response on
hostpapa.com
Host Papa
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6
CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
Customer review #19846
1/10
Datagirl.ca ( debbie@d... )
Time Hosted 2 to 3 years
Global rating
Features
Customer Relation
Customer Service

I have tried to cancel my service with Hostpapa and in this process I have found this to be an impossible task. THis company no longer is in touch with it's customers. It is impossible to speak to anyone or get a decent answer within a reasonable amount of time. If I had a website to host I would want to deal with a company that I could at the very least speak to. Email and chat just doesn't cut it. For future they have lost me as a loyal customer for the lack of support and a way to communicate that suits ALL of its customers.
Hi Debbie,

Sorry to hear you decided to cancel your service. I can verify that your account was indeed cancelled .

If you did have any questions we ARE AVAILABLE via toll-free in Canada at 1-888-959-PAPA (7272). For security reasons we (currently) take all cancellation requests via the email from the email address we have on record for your account. You can simply email info@hostpapasupport.com.

Debbie, I see you sent in a ticket #762528 asking for "how do I backup my website" on April 29, 2012 and I see it was responded to by Dan with instructions on to do that and a link to our knowledgebase for further information.

I also see your cancellation ticket #762526 which was posted the same time requesting a cancellation to take place which was responded to via email with the instructions how to log in and cancel your account. In which you responded "I could care less..." and our billing team was very kind to confirm your identity and security through a manual process to ensure you really were who you said you were. I am sure that you would can appreciate that our billing team needs to ensure that they are speaking to the account representative in order to make sure that the request to cancel is valid.

Considering again we are on a third party forum answering these types of questions and the actual request was dealt with in a reasonable and professional manner..why are we discussing this on a third-party forum and how did we not provide the service level here requested by the client? it does go to show that social media can be used for the wrong purpose and company reputations can be hurt from potential illegitimate concerns.

Marketing representative (Faisal Khan - faisal@hostpapa.com, ).

93 out of 102 users found this review to be helpful!

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