Host Papa negative review #10186 by David (david@s...) on Apr 2010
Host Papa got a negative review on and one official response on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...David ( david@s... )
Hostpapa have become quite simply the most horrible company to deal with. After watching their customer service take a vertical drop, I decide to move a couple of site I had with them.
They try to make is as difficult as possible for you to close your account with each email coming from them ending with the assumption that if the latest 'hoop' isn't jumped through, you wish to continue service with them.
They even charge for domain renewal 45 days in advance of the actual renewal date. Huh? Please stay clear of them. Please!
They try to make is as difficult as possible for you to close your account with each email coming from them ending with the assumption that if the latest 'hoop' isn't jumped through, you wish to continue service with them.
They even charge for domain renewal 45 days in advance of the actual renewal date. Huh? Please stay clear of them. Please!
We would like to thank David for his response. We are currently in process of reviewing our domain name renewal process.
The 45-day is only a notification period for upcoming expiration of domains. A number of web hosting companies provide even greater notification (up to 90 days) for domain renewals. This includes some of the large web hosters such as GoDaddy, etc. We want to ensure that all of our customers do not have any risk of losing their domain names do to expiration. With respect to "charging" 45 days in advance that simply is not the case. Our current process is to provide advance notification 45 days in advance and if there are any domain related fees to bill the customer 15 days prior to expiration of the domain name to ensure that the domain is not lost or goes into redemption. Furthermore, if there are any billing related issues i.e. expired credit card, this gives the customer 15 days to correct the issue.
A number of our customers have also acquired a domain name through the "Free Domain Name for Life" promotion - and therefore were provided notification 45 days in advance indicating that their domain name was being renewed.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
The 45-day is only a notification period for upcoming expiration of domains. A number of web hosting companies provide even greater notification (up to 90 days) for domain renewals. This includes some of the large web hosters such as GoDaddy, etc. We want to ensure that all of our customers do not have any risk of losing their domain names do to expiration. With respect to "charging" 45 days in advance that simply is not the case. Our current process is to provide advance notification 45 days in advance and if there are any domain related fees to bill the customer 15 days prior to expiration of the domain name to ensure that the domain is not lost or goes into redemption. Furthermore, if there are any billing related issues i.e. expired credit card, this gives the customer 15 days to correct the issue.
A number of our customers have also acquired a domain name through the "Free Domain Name for Life" promotion - and therefore were provided notification 45 days in advance indicating that their domain name was being renewed.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
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