Host MDS negative review #3820 by Robert (admin1@b...) on Jan 2009
Host MDS got a negative review on
Robert ( admin1@b... )
I tried to get a refund after multiple outages and they refuse. This company is the worst ever. They will not be in business for long, don't waste your time (I switched to Telus) but my HostMDS account is still "active" because they refuse to refund my money. This morning I got this emai from theml:
From: support@hostmds.com
Subject: Regarding your hosting account
Date: January 23, 2009 8:24:52 AM PST (CA)
To: my-email-address-removed
Dear valued customer,
Your service that resides on server14.hostingplex.com has suffered a RAID failure leading to multiple simultaneous drive failures. We could not automatically recover the data on these drives. We have sent all the drives to the best recovery specialists around and they are working hard to get all data recovered. We have also installed a new more powerful server with better hardware and it is waiting for the data from the recovery center.
If you have a site backup with you, please send us the backup link in ticket with subject “Server14 Restore” and we will restore your account to the new server at once.
We apologize for the inconvenience caused due to this crash. As it is a rare and isolated issue, it is taking time to resolve but we are working on it 24X7 and we expect some good results from recovery center.
We will keep you updated.
The Customer Care Team.
From: support@hostmds.com
Subject: Regarding your hosting account
Date: January 23, 2009 8:24:52 AM PST (CA)
To: my-email-address-removed
Dear valued customer,
Your service that resides on server14.hostingplex.com has suffered a RAID failure leading to multiple simultaneous drive failures. We could not automatically recover the data on these drives. We have sent all the drives to the best recovery specialists around and they are working hard to get all data recovered. We have also installed a new more powerful server with better hardware and it is waiting for the data from the recovery center.
If you have a site backup with you, please send us the backup link in ticket with subject “Server14 Restore” and we will restore your account to the new server at once.
We apologize for the inconvenience caused due to this crash. As it is a rare and isolated issue, it is taking time to resolve but we are working on it 24X7 and we expect some good results from recovery center.
We will keep you updated.
The Customer Care Team.
78 out of 87 users found this review to be helpful!