Host Matters positive review #66 by GnGWeb (greg@g...) on Sep 2005
Host Matters got a positive review on
7749 Normandy Blvd. #145-303
Jacksonville , FL 32221 US
☎ Phone +1 877 643 1083
📠 Fax +1 877 643 1083
📧 support@h...GnGWeb ( greg@g... )
We are resellers with HM. There are a few major things I can say about HM that makes them stand out:
1. Their technical support is INCREDIBLE. I often get replies to my support tickets within 15 minutes of submission.
2. They are open. Their community forums are open to anyone to view (without creating an account) or post to (free registration required).
3. Server status is available to the public (Nagios status)
4. Server status/maintenance/outage is communicated via the public forums (see #2).
5. Their customer-base loves them (just look through the forums)
6. Their are not rigid in what they will support. I have often asked for out-of-the ordinary Perl modules or SSH account access on lowest-level accounts and have had my requests fulfilled in short order.
Sure, like every other service, there have been downtimes (server upgrades, various DDoS's on some sites they host, etc...), but HM is extremely responsive and quick to implement routing changes, etc... to minimize impact.
Prices are quite reasonable, so a reseller with as little as 20 sites might consider getting their own dedicated server to minimize other people's websites impacting your own.
This is the third hosting company I've had lots of dealings with, and I have now moved *everything* I have to HM (on three different servers).
1. Their technical support is INCREDIBLE. I often get replies to my support tickets within 15 minutes of submission.
2. They are open. Their community forums are open to anyone to view (without creating an account) or post to (free registration required).
3. Server status is available to the public (Nagios status)
4. Server status/maintenance/outage is communicated via the public forums (see #2).
5. Their customer-base loves them (just look through the forums)
6. Their are not rigid in what they will support. I have often asked for out-of-the ordinary Perl modules or SSH account access on lowest-level accounts and have had my requests fulfilled in short order.
Sure, like every other service, there have been downtimes (server upgrades, various DDoS's on some sites they host, etc...), but HM is extremely responsive and quick to implement routing changes, etc... to minimize impact.
Prices are quite reasonable, so a reseller with as little as 20 sites might consider getting their own dedicated server to minimize other people's websites impacting your own.
This is the third hosting company I've had lots of dealings with, and I have now moved *everything* I have to HM (on three different servers).
193 out of 320 users found this review to be helpful!