HostingSource review #29524 by Jake Jones (jakeajones84@g...) on 2015
HostingSource got a negative review on
Jake Jones ( jakeajones84@g... )
Great Pricing, Good Features, Below-Adequate Reliability, Appalling Customer Service
There are quite a few plus points with Hostingsource, but we found that the customer service rendered them unusable. It takes them a very long time indeed to respond and the resolution in each case was carelessly implemented, with "human errors".
The manner in which they communicated, even when it was clearly they who were at fault, was very curt and with an "always got to have the last word" kind of tone...that's when they eventually replied.
eg. When I emailed them to cancel my subscription and I mentioned the poor customer service, I got a reply saying:
"We try our best to answer all questions. I know I personally spoke to you twice in past via phone and felt we had answered all questions to best of our ability."
...when we never, at any point, spoke to anyone at hostingsource.com on the phone! strange people.
Despite the excellent pricing and a very good website and features, it's the customer service that let them down. The strangeness I can deal with but, when it's your livelihood at stake, you need to know that they will respond quickly and effectively if things go wrong.
There was also some downtime, no more than a few hours at a time, but it seemed to happen on average once per week in the 4 months we were using them.
I've since switched to Cloud VPS, in The Netherlands, and have had nothing but good service so far.
There are quite a few plus points with Hostingsource, but we found that the customer service rendered them unusable. It takes them a very long time indeed to respond and the resolution in each case was carelessly implemented, with "human errors".
The manner in which they communicated, even when it was clearly they who were at fault, was very curt and with an "always got to have the last word" kind of tone...that's when they eventually replied.
eg. When I emailed them to cancel my subscription and I mentioned the poor customer service, I got a reply saying:
"We try our best to answer all questions. I know I personally spoke to you twice in past via phone and felt we had answered all questions to best of our ability."
...when we never, at any point, spoke to anyone at hostingsource.com on the phone! strange people.
Despite the excellent pricing and a very good website and features, it's the customer service that let them down. The strangeness I can deal with but, when it's your livelihood at stake, you need to know that they will respond quickly and effectively if things go wrong.
There was also some downtime, no more than a few hours at a time, but it seemed to happen on average once per week in the 4 months we were using them.
I've since switched to Cloud VPS, in The Netherlands, and have had nothing but good service so far.
51 out of 57 users found this review to be helpful!