Hostek negative review #10633 by sal (countryville@g...) on May 2010
Hostek got a negative review on
sal ( countryville@g... )
Three years ago I started doing business with Hostek. I found that they were fair and had tech people who would address issues with knowledge and experience, rather than just blow you off to a support ticket system or blame you for for server issues. They were a refreshing change from GoDaddy.
Since then, I have opened two reseller accounts and added on two dozen clients. In the past six months, the last four clients that I have added to my account have been nothing but problems with the hosting. Hostek now blows you off to a support ticket system, that seems to be largely ignored for days at a time. When you call up with an OPEN ticket number, they tell you that you have to open up tet ANOTHER ticket, if it involves even a simple question. I end up spending as much non billable time deal with recurring tech issues as I did with GoDaddy.
The techs they have working for them now are rude, and impolite and seem to just want to get you off of the phone as quickly as possible.
I guess that after spending over 3k with them, and at least two dozen referrals (which I never got reimbursed for, as promised) since I started doing business with them , that I will not relocate my clients. Guess again Hostek. Get ready for the kiss off.
Since then, I have opened two reseller accounts and added on two dozen clients. In the past six months, the last four clients that I have added to my account have been nothing but problems with the hosting. Hostek now blows you off to a support ticket system, that seems to be largely ignored for days at a time. When you call up with an OPEN ticket number, they tell you that you have to open up tet ANOTHER ticket, if it involves even a simple question. I end up spending as much non billable time deal with recurring tech issues as I did with GoDaddy.
The techs they have working for them now are rude, and impolite and seem to just want to get you off of the phone as quickly as possible.
I guess that after spending over 3k with them, and at least two dozen referrals (which I never got reimbursed for, as promised) since I started doing business with them , that I will not relocate my clients. Guess again Hostek. Get ready for the kiss off.
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