Host Cow negative review #15641 by Mike (mikeekid@w...) on Mar 2011


Host Cow got a negative review on
hostcow.co.za
Host Cow
107 Market Street, Elephant House, 212
Johannesburg , EC 7446
ZA
☎ Phone +27 81-492-5551
Customer review #15641
1/10
Mike ( mikeekid@w... )
Time Hosted under 1 month
Global rating
Features
Price / Cost
Customer Relation
Control Panel
This must be the most unhelpful unfriendly and clueless company in South Africa. I submitted a request to terminate my account and for them to refund me my money as I am still within the 30day money back guarantee. Their supposed 24/7 online support never works. They take at least 2-3 days to respond to emails and tickets, if you're lucky. I am still awaiting my refund and for someone from their mystical accounts department to contact me. I have tried being polite with them, however this does not seem to work. Still no one contacts you. My new hosting company has sent through numerous requests for my domain name to be transferred, this keeps getting denied. I have had one response from jacques about the reason for the denial, stating that I have not paid for the domain name as it was free with the package and that when I pay for it they will release the name. He doesn't seem to know anything about his own terms of service which state
"All Shared and Reseller Hosting payments to HostCow ("HostCow") are subject to a 30-day Money Back Guarantee. We will refund all money's paid to Hostcow in the 30day period. However, in the event that a FREE co.za domain was given, the cost (R55) of said domain will be deducted."
As I have asked for a refund they will be deducting the cot of the domain from the refund, therefore I would have paid for it.

I have asked several times for this issue to be resolved but get no response. I have offered to pay the R55 but still no response.

STAY AWAY from this so called company otherwise you will regret it.

79 out of 91 users found this review to be helpful!

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