Hawk Host review #27018 by HawkHost Scammer (washosting@h...) on 2014


Hawk Host got a negative review on
hawkhost.com
Hawk Host
710 Tower St South PO Box 50081
Fergus , ON n1m 2r0
CA
☎ Phone 1-800-859-8803
Customer review #27018
1/10
HawkHost Scammer ( washosting@h... )
Time Hosted under 1 month
Global rating
Features
Price / Cost
Customer Relation
Control Panel
HawkHost Just Stole $67 from Me

I signed up for a VPS using Bitcoin, and whilst they only took about 5 hours to respond to my ticket concerning the payment not being accepted, everything else has been abysmal. I thought I was safe using their service because of the reassuring "30 Day Guarantee" I see plastered all over the site. The neglect to tell you however, this doesn't apply to VPS accounts. The only place this can be found is buried in the TOS, they don't bother to mention this on the VPS sales page or the "Money Back Guarantee / Satisfaction Guaranteed" page.

At some point in the signup process the system lost the domain name I was going to use, in the first reply Brian informed me of this and asked what name I was using. I replied and waited. A few hours went by and I was wondering why there was no reply, and why the chat support is constantly showing "offline." I knew already that this company would not be a fit, and after reading a few reviews like the one on this page, I replied again and asked for a full refund. Keep in mind this is before any work had been done to setup the account.

Instead of receiving a concerned reply back in response to my wish to cancel, I only received an update stating that my ticket was passed on to billing support level 2. I continued to ask for a refund for the next two days until finally someone replied explaining my account was now active ... what?! I explained that I did not want the service and that they wasted their time creating the account because they already received multiple replies and tickets stating I wanted my money back. I was then told that I needed to use the account cancellation form if I wanted to cancel the account, so I went ahead and did this and again asked for my money back in the comments.

Finally Brian replied again stating that they don't offer refunds on Bitcoin payments but offered 50% off next months bill. By this point I was fuming because they made me jump through all sorts of hoops only to be told that they're not going to refund me. I replied back and noted the satisfaction guarantee and that I would take a refund via PayPal... no response. This is when I discovered the TOS and how it states no refunds on VPS accounts... "how convenient" I thought. They purposely ignored my support tickets and setup the VPS because they thought I would have no recourse under the TOS.

I wrote another email to them explaining that I found the TOS section but thought that it was very unfair, and asked them to consider what they were doing and if they would enjoy being treated the same. I also noted that there are likely provisions under the UCC which would allow me to recover the funds regardless of what they think the TOS allows them to do. Like typical scammers, they haven't bothered to reply. I am now working with CoinBase to try and recover the funds since I paid through their interface and HawkHost also has a merchant account with them. They explained "We take reports of merchant fraud very seriously and we have made record of your notification," and I will be submitting all details for review.

A word of WARNING for anyone thinking about using HawkHost ... DON'T ... they really are HAWKERS, more like VULTURES! The support is beyond terrible, they will not act honorably and they will completely ignore your requests.

69 out of 78 users found this review to be helpful!

-anonymous- ( -no email- ) review | -anonymous- ( -no email- ) review