Green Geeks negative review #22670 by Brad Dalton (brad@w...) on 2013


Green Geeks got a negative review on and one official response on
greengeeks.com
Green Geeks
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810
US
☎ Phone 1-877-326-7483
Customer review #22670
1/10
Brad Dalton ( brad@w... )
Time Hosted 1 to 3 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
GreenGeeks Sending Malicous Emails To Affiliates Customers

As a fulltime web designer, my clients trust me to suggest quality hosting, with good service and fast loading times. GreenGeeks had been bombarding me emails trying to get me to refer them business as an affiliate.

I tried them myself last year and quickly moved to another host after experiencing a very poor attitude and service.

I also discovered that they had sent the clients i had referred them, emails of a damaging nature. Real example:

Hello ####,

Please be aware that Mr. Dalton has hijacked your domain and has pointed it away from GreenGeeks. Unfortunately this has broken all the work we have done to resolve problems we discussed earlier in the week. Please insure this domain is pointed back to your services with GreenGeeks, if you need assistance doing this please provide the correct password for your site5 account.

Thank you and have a great day,

Josh Dargie
GreenGeeks Support Manager
support@greengeeks.com

Be wary of referring GreenGeeks business as an affiliate because this is a real example of what they do on a daily basis.

I also noticed my files had been injected with malicous redirects and other negative SEO performed on my site immediately after moving to a new host.
Brad Dalton is not a customer of GreenGeeks. He was acting as a consultant for a customer that he referred to us via our affiliate program. Both experiences with Brad have been negative. Below is the outline of the incidents that transpired. ---------------------- #1. Brad contacted our marketing team asking what commission would be earned for referring a VPS customer. This was a side conversion. Brad had already signed up the customer on February 12, 2013. #2. On February 13, 1:26AM we received a site migration request from the customer as per usual. This was escalated to our site migration team at which point our agent Bill responded claiming that we were unable to do it because it was not a full cPanel backup. This was our mistake. We do in-fact offer manual migration and that should have been indicated to the customer. At this time, Brad (not the customer) e-mailed our marketing team and asked for clarification. Our marketing team authorized a free manual migration ($10 per website fee) due to the mix up. #3. On February 15, 2013 AM 11:23AM The customer then provided us with the old host's login details, but because Brad (not the cusotmer) had already made the changes to the DNS, we weren't able to access through the URL that was provided. Josh (our rep) was under this impression because of the below statement that Brad (not the customer) made "I have already changed them at the domain manager" referencing the chat with Ugo (our agent) regarding the name servers. Also because we were no longer able to access the cPanel via the domain name. Brad also claimed that you told us in your initial e-mail to us that your old host's account would be closing. We searched and searched but were unable to find this statement anywhere in your initial e-mails to us. ######### The DNS needs setting up: Ugo S.: ns1.a****.org - 184.xxx.xxx.xxx Ugo S.: ns2.a****.org - 184.xxx.xxx.xxx Ugo S.: Once done, please contact us back so that we can have them configured under your WHM too. Ugo S.: After that you can point any/all domains to: Ugo S.: ns1.a****.org Ugo S.: ns2.a****.org I have already changed them at the domain manager The site has been down for 1 day now. ######### At 12:10PM the same day, we asked for the direct hostname so that we can by-pass the domain name. At 3:06PM the same day we were provided with the direct login access. At 3:25PM same day the customer was updated that the migration/backup procedure was underway. The customer acknowledged and was glad that things were moving forward at 3:30PM same day. At 3:50PM same day Josh responded letting the customer know the migration was completed and reminded the customer that the name servers could be flipped over safely. Josh also suggested an error that he was seeing and advised to contact the web developer to fix it to prevent future issues. At 3:55PM same day, the customer acknowledged and said he would look into the errors. On February 16, 12:31AM Brad responded to the ticket claiming that since we offer Fully managed VPS that Josh should fix it and then proceeded to insult him with derogatory comments such as "d***head", "little girl", "c***sucker" and also threatening him "see how much of a man you are face to face". At 1:08AM the same day, Josh explained the suggestion, clarified our fully managed policy and offered to help with any issues regardless of the insults from Brad. At 1:26AM Brad indicated to not contact his client again. During the whole process, we were provided some information outside of the ticket system. We had repeatedly asked that Brad provide those details via the ticket so that we could properly assist in the migration. This keeps things organized and in the proper flow for us to be able to do our job correctly. #5. On Feburary 16, 12:23AM EST, we received an e-mail from Brad that claiming that Josh has a bad attitude, is behaving like a little girl and is delaying the restoration as long as possible. Brad also said that we had lied by implying that you changed the DNS, which in your own e-mail regarding a live chat conversation you claimed that you changed the DNS. Brad also claimed that our attitude towards non-Americans is pathetic and racist. Which is just an outrageous accusation. I am not even going to comment on that. #6. On February 16, 1:02AM EST, Josh replied to your e-mail that was sent on Feb 16 at 12:23AM EST. Further clarifying any doubts that you raised. Your response to that e-mail at 1:21AM EST the same day was "Don’t contact me again you little snake". #7. Meanwhile during another conversation on ticket JHL-2*****, at 12:31 AM said "f*** off don't contact me again, I will be moving the site to another host d***head!". Brad was removed from the ticket conversation as requested and we contacted the customer directly offering to get on a phone call and sort the issues out. We were unable to get on the phone due to the client traveling. The customer themselves contacted us apologizing on behalf of Brad's language and actions towards GreenGeeks staff. This was based on the customer themselves reading the ticket history and e-mail chains that they have access to via the account manager. I do not see how we allowed Josh to speak badly of you to your client. #8. As of around 10AM on Feb 16, 2013 we have registered and pointed the name servers correctly to the customers VPS and notified the customer that this was completed via ticket ID #XEB-2******. #9. Brad was provided all of this information where he then responded with "F*** Y**". ---------------------- In conclusion, Brad Dalton's affiliate status was terminated by our CEO for abuse language and threats to our staff. Despite this, our staff remained professional while dealing with Brad Dalton. The migration of the customer's account was done promptly once we started to communicate directly with the customer. Brad will be paid for any referrals up until the point of the termination of his affiliate account. The customer's account with GreenGeeks is active. If you have any questions regarding this incident, you're more than welcome to contact me directly at tj@greengeeks.com.
Marketing representative (trey@greengeeks.com, ).

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