Green Geeks negative review #16579 by Covert Warrior on May 2011
Green Geeks got a negative review on and one official response on
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810 US
☎ Phone 1-877-326-7483
📧 sales@g...Covert Warrior ( -no email- )
Green Geeks SUCK!
green geeks suck, they wiped out my membership files in 48 hrs they said it was file storage and gave me 48 hrs to move them, but I didnt get their email, no support ticket as they claim....but what is the lowest act of low, is they transferred this site and installed it and at now time did they mention the word "file storage" in all my support tickets getting my site installed not once did they mention this, i asked for a backup today..there reply was "we dont keep back ups of this" they have ruined my membership site. It has taken two years of my life getting it to this and they have wiped me out in 48 hours. I have never in my life dealt with such incompetence.
Be warn they will destroy you in "48 hours"
green geeks suck, they wiped out my membership files in 48 hrs they said it was file storage and gave me 48 hrs to move them, but I didnt get their email, no support ticket as they claim....but what is the lowest act of low, is they transferred this site and installed it and at now time did they mention the word "file storage" in all my support tickets getting my site installed not once did they mention this, i asked for a backup today..there reply was "we dont keep back ups of this" they have ruined my membership site. It has taken two years of my life getting it to this and they have wiped me out in 48 hours. I have never in my life dealt with such incompetence.
Be warn they will destroy you in "48 hours"
This is Trey Gardner, CEO of GreenGeeks.
In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.
I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.
In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these cases will create disputes between GreenGeeks and some of our customers and some of these disputes find themselves here. In every case we work to be as fair to the customer as possible and to help them resolve their case with us or to assist them to move to a different type of provider.
As you will find in my past responses, in every case I have left my email, Trey@GreenGeeks.com and have asked that any customer who has an issue with our company and cannot find a resolution with our technical staff or our quality assurance team should contact me directly and I will get involved to make sure that any client's needs are met or that we do everything we can to assist the client and help them get to the right solution for them, sometimes for instance a client will need a dedicated server and we refer them to our server co-location center.
I hope that this entry to this client's criticism, while not directly speaking of their situation and our resolution will serve as an indicator of what as a company we can do for your web hosting needs and our attention to going the extra mile to service our clients.
Thank you for your time & consideration,
Trey Gardner
CEO GreenGeeks.com
Trey@GreenGeeks.com
Marketing representative (trey@greengeeks.com, ).
In the past I have responded to all of our negative reviews on this web site with a detailed follow up on the issues as we saw it at GreenGeeks and why we may have had a certain policy or situation which turned into a problem for our clients or for ourselves or for both parties. One thing that I have tried to do through these responses is to show consumers that we are a company (including myself) who cares about all our customers and that we work hard to make sure that all our customers' needs are met.
I hope that my past responses will give you an idea as to who we are as a company and the lengths we go to work with our customers. I will not be going into a detailed response on this person's negative review but I hope my past responses will show you that I do give a darn about what happens around here.
In web hosting, as with any industry, there are some businesses & individuals' requirements which we cannot support. Sometimes these cases will create disputes between GreenGeeks and some of our customers and some of these disputes find themselves here. In every case we work to be as fair to the customer as possible and to help them resolve their case with us or to assist them to move to a different type of provider.
As you will find in my past responses, in every case I have left my email, Trey@GreenGeeks.com and have asked that any customer who has an issue with our company and cannot find a resolution with our technical staff or our quality assurance team should contact me directly and I will get involved to make sure that any client's needs are met or that we do everything we can to assist the client and help them get to the right solution for them, sometimes for instance a client will need a dedicated server and we refer them to our server co-location center.
I hope that this entry to this client's criticism, while not directly speaking of their situation and our resolution will serve as an indicator of what as a company we can do for your web hosting needs and our attention to going the extra mile to service our clients.
Thank you for your time & consideration,
Trey Gardner
CEO GreenGeeks.com
Trey@GreenGeeks.com
Marketing representative (trey@greengeeks.com, ).
98 out of 106 users found this review to be helpful!