Green Geeks negative review #13987 by Jeremy Insole (jeremy@i...)


Green Geeks got a negative review on and one official response on
greengeeks.com
Green Geeks
3411 Silverside Rd. Tatnall Building #104
Wilmington , DE 19810
US
☎ Phone 1-877-326-7483
Customer review #13987
1/10
Jeremy Insole ( jeremy@i... )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Green Greeks are Trash. They portray themselves as ethical, environmental. When really they are just Capitalist's cashing in on your environmental beliefs. There are many alternatives to this company.

I switched to a company called EZPZ in the UK after my 13 month nightmare with GG, I thought many of the excuses were normal.

They blamed by SITE, they blamed too many images, bad configuration. When I did some research, they had put me on a shitty overloaded server. Not only do they charge the most, they do not re-invest the profits in good technology and keeping their clients happy. Things started to get bad after 12 months and mistake was to renew my account for another year, thinking that if this was not resolved, they would refund me pro-rata. They did not even have the honor to do that...

This is a trash company. I will be glad when they go bust.
This is Trey Gardner CEO of GreenGeeks.

Jeremy was a customer of ours. He had an issue with one of his web sites (he hosted several with us) and that web site was using a script which is fully supported by our servers but which had an issue related to a bad plugin or poor configuration on Jeremy's part. Our tech and admin teams did try to help Jeremy but the communication and the assistance by our team was unable to finally assist Jeremy as his site continued to have the issue he had created.

Jeremy signed up in August of 2009 for a 2 year plan and 14 months later decided to cancel. We have a 30 day money back guarantee here which we honor however after 30days (which we make very clear in several areas of the web site) there is no prorated refund which he expected. Our 30 day money back guarantee policy has been the same since our inception. We offer lower prices for longer term contracts. Jeremy could have opted for a shorter term contract (although he was with us for 14 months) however to get the lower rate he chose the longer contract term.

On a personal note I dont think anyone should label anyone or a group of people as trash. I believe that humanity dictates a higher set of standards when expressing one's frustrations and Jeremy shows his lack of class.

In terms of our environmental friendliness,l we are the most eco-friendly web hosting company on the internet and not only are we the leader in web hosting with our investments in renewable wind energy, pushing the hosting industry to go green, we also are proud of our commitments to the American Lung Association and our contributions to the Haiti Relief Efforts through the American Red Cross and our work with European CO2 Neutral Group. I would match our company up against any other company out there today in terms of our percentage of financial contributions to our revenue against ANY large or small company working today.

By the way Jeremy, we're not going Bust, we're growing and attracting more and more webmasters and web site business owners who understand the value of a great web hosting company with fast reliable (not oversold) servers and experienced and available technical support personnel you can reach here 24x7x365.

Good luck to you Jeremy,

Trey Gardner
CEO GreenGeeks

Marketing representative (trey@greengeeks.com, ).

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