Geek Ghost negative review #29956 by -anonymous- on Jul 2015


Geek Ghost got a negative review on and one official response on
geekghost.net
Geek Ghost
111 Second Ave NE Suite 900
Saint Petersburg , FL 33701
US
☎ Phone (855) 344-4678
Customer review #29956
1/10
-hidden- ( -hidden- )
Time Hosted 1 to 3 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Had a terrible experience, live chat doesn't function unless you have one of the more expensive plans, e-mails are that supposedly sent never arrive and DNS settings change randomly. Would strongly avoid them.
The actual domain registrar blocked your domain when you failed to approve the email that was sent numerous times as per ICANN rules. We had nothing to do with it and yet we assisted in getting the domain re established for you then handed it over to you.

Sorry you had a bad experience. I do see where your tickets were replied to in under 5 minutes which is what we advertise on our site as well as any marketing we do...fast support. We never state on our Home Page that you get live chat support with any plan but especially not with the $15 per year plan.

For the base $15 per year plan, we do not offer live chat support as it is simply not sustainable. Support is provided via ticket system with an 8 minute average response time. Our resellers, dedicated, semi-dedicated and business grade clients do have the option of using live chat support because the premium they pay justifies the ability to provide those clients with Live Chat support.

I will say the language you chose to use with our techs was not really appreciated but we took it with a grain of salt and remained courteous and polite throughout the entire exchange. A full refund was provided for the hosting portion of your order literally within seconds of your request being made along with well wishes with any future host and any future endeavors. We understand you can't make everyone happy although we certainly try! We also unlocked the domain you purchased with us so you can take it anywhere you'd like, leaving you with complete control. So I guess I'm confused as we've shown nothing but professionalism in our brief interactions with you. I understand we may not be a good fit for you based on what your needs are in particular (live chat support for the base plan), however, to question our honor, ethics or decency is simply disingenuous and out of context as we've done nothing to demonstrate what you are describing.
In fact, you were so abusive to our staff that we had to block you from our sites as you would not stop cursing at our techs.

Thank you for joining the community to express your experience. We like to hear it all, good and bad!

Marketing representative (admin@geekghost.net, ).

88 out of 95 users found this review to be helpful!

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