FreeServers.com review #6307 by Chris Bittler (cbittler@b...)
FreeServers.com got a negative review on
21255 Burbank Boulevard, Suite 400,
Woodland Hills , CA CA 91367 US
☎ Phone 1-800-396-1999
📧 info@f...Chris Bittler ( cbittler@b... )
I've used Freeservers to host two sites for about 10 years and this year will be the last. It seems that each year there is a mysterious problem: either they delete my stats or the site goes down. I don't really care where Customer Service is based (Bangalore, I'm guessing), but wherever they are they never fix the problem you ask about without creating another one.
Most recently, I wasn't able to add another email address due to some glitch on their end. Sounds simple, right? Not to the customer support people. After several emails back and forth they were finally able to understand the problem. After a few more, they were able to fix it--but in the process they deleted the main email address that had been up for 10 years.
I finally called phone support and they were incredibly unhelpful. After two weeks I'm still waiting for them to fix a problem they created themselves.
I don't think their technical and customer support people know or care about fixing anything. Getting your hosting somewhere else.
ONE MORE THING: it is deceitful for Freeservers to have Indian customer service reps and then give them all FAKE WESTERN NAMES like George Jason, Rachel George and Roger Vaz. Is the company ashamed of the nationality of its employees?
Most recently, I wasn't able to add another email address due to some glitch on their end. Sounds simple, right? Not to the customer support people. After several emails back and forth they were finally able to understand the problem. After a few more, they were able to fix it--but in the process they deleted the main email address that had been up for 10 years.
I finally called phone support and they were incredibly unhelpful. After two weeks I'm still waiting for them to fix a problem they created themselves.
I don't think their technical and customer support people know or care about fixing anything. Getting your hosting somewhere else.
ONE MORE THING: it is deceitful for Freeservers to have Indian customer service reps and then give them all FAKE WESTERN NAMES like George Jason, Rachel George and Roger Vaz. Is the company ashamed of the nationality of its employees?
73 out of 83 users found this review to be helpful!