Fatcow negative review #9561 by PlanetN (planet.narcolepsy@g...)
Fatcow got a negative review on
Fatcow
fatcow.com is inactive, but is redirected to bluehost.com
10 Corporate Drive, Suite #300
Burlington , MA 01803 US
☎ Phone +1 902 367 3369
📧 domainmanager@f...fatcow.com is inactive, but is redirected to bluehost.com
PlanetN ( planet.narcolepsy@g... )
I am new to in depth web design and decided it was time to take a step above "drag and drop" building provided with most free networks (Yahoo!, Google, etc.). After poking around, I had heard good things about Fat Cow, and the pricing was beyond reasonable.
Within days of getting my site up and running, I was having problems. Email has been in and out close to weekly. In the almost 3 months I've been a customer, my site has been down at least half that time for no apparent reason.
Once, I performed a backup using their "easy" "suggested" method, only to lose critical data and somehow corrupt files I hadn't touched. By the time I realized where the issues were, they couldn't help me because they don't hold on to anything more than three days.
Worse, it takes them 72 hours to respond to a service ticket in the first place! Coincidence? I'm guessing not.
I've constantly been asked for my password and access information, been told there's no problem (when I'm getting emails and calls left and right because no one can reach the site or log in), and been told the answer is what I've just told them I did with no luck.
I've had ghost files on their server gum up the site after being deleted from the database, and after reloading from my local test environment (AGAIN) last night, as soon as a visitor registered on the front end, the whole kit and kaboodle crashed once more.
For a company that sends surveys after every encounter, they obviously aren't concerned with my negative responses. I haven't decided if I'll waste my time trying to get my money back, but I assure you I won't be a customer much longer.
I've spent more time finding no answers in their crappy help center and browsing other sites' forums for support with THEIR issues than I have doing what I love and getting my business off the ground.
I only gave them a 3 in the customer relations department because they DO respond, albeit poorly and late, and they fake concern with their automated surveys.
Not impressed.
Within days of getting my site up and running, I was having problems. Email has been in and out close to weekly. In the almost 3 months I've been a customer, my site has been down at least half that time for no apparent reason.
Once, I performed a backup using their "easy" "suggested" method, only to lose critical data and somehow corrupt files I hadn't touched. By the time I realized where the issues were, they couldn't help me because they don't hold on to anything more than three days.
Worse, it takes them 72 hours to respond to a service ticket in the first place! Coincidence? I'm guessing not.
I've constantly been asked for my password and access information, been told there's no problem (when I'm getting emails and calls left and right because no one can reach the site or log in), and been told the answer is what I've just told them I did with no luck.
I've had ghost files on their server gum up the site after being deleted from the database, and after reloading from my local test environment (AGAIN) last night, as soon as a visitor registered on the front end, the whole kit and kaboodle crashed once more.
For a company that sends surveys after every encounter, they obviously aren't concerned with my negative responses. I haven't decided if I'll waste my time trying to get my money back, but I assure you I won't be a customer much longer.
I've spent more time finding no answers in their crappy help center and browsing other sites' forums for support with THEIR issues than I have doing what I love and getting my business off the ground.
I only gave them a 3 in the customer relations department because they DO respond, albeit poorly and late, and they fake concern with their automated surveys.
Not impressed.
67 out of 73 users found this review to be helpful!