Easy Hosting negative review #26194 by MToronto on Nov 2013


Easy Hosting got a negative review on
easyhosting.com
Easy Hosting
Toronto , ON
CA
☎ Phone 1-888-390-1210
Customer review #26194
1/10
MToronto ( -no email- )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Billing department suspended our site while we ran a promotion

I find tech support pretty good. Billing is impossible. case in point, we have just sent out thousands of postcards promoting our service and pointing to our website. Yesterday (Saturday), I see that our site is down. I call easyhosting tech department who tells me billing suspended our site and they are now close for the day - he can't do anything. Tells me to call back tomorrow. I call back the next day - no answer from billing. I talk to another tech guys who says billing should be in. Nothing. I call back talk to another tech guy who puts me on hold, checks and says that billing is closed on Sunday. SO, now our site is down for 2 days at a point when we've just spend thousands of dollars promoting our service and directing people to go to our site - which is down Access Forbidden! Oh, did I mention that I switched to auto payment by credit card last month to avoid this kind of thing (we've had issues with our other sites hosted by EasyHosting being suspended)? The only reason we stay with these guys is it's even more of a pain (maybe....) to switch.

97 out of 104 users found this review to be helpful!

jimmy ( milan@g... ) review | George A. ( -no email- ) review