Easy CGI negative review #3386 by John (john85851@y...) on Nov 2008
Easy CGI got a negative review on
Easy CGI
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John ( john85851@y... )
For the past few years, I have hosted my site with EasyCGI. However, on Nov 18, 2008, my site was "migrated" to a new server as part of their "upgrade process". Like the other reviewers have said, this migration process caused my site to collapse.
First, the site wouldn't send mail, then the pages could no longer connect to the database. I opened two "trouble tickets" about these issues and the only replies I received were "we'll have someone get back to you within 24-48 hours". Does this really mean that no one will even talk to me for TWO DAYS (48 hours)?? Meanwhile, as my site continues to be down while someone "gets back to me", customers can't purchase products from me, I can't make any sales, and I can't earn an income!
Yes, websites can go down sometimes, but I am completely dissatisfied with their total lack of support. No one replied to my trouble ticket for two days, even when I kept asking when the site would be fixed. No one bothered to even give me any advice on how to fix my site's code to work on their new servers.
I am NO LONGER WITH EasyCGI. I have moved my site to another hosting company... if I hadn't, who knows how long my site would have been down of if EasyCGI's techs would have even replied to me.
If your website is basic HTML with no ASP, php, database connections, SSL, or any other type of "serving", then EasyCGI may be right for you. Everyone else should be aware of the issues caused by the recent migration and the effect it may have on their websites.
First, the site wouldn't send mail, then the pages could no longer connect to the database. I opened two "trouble tickets" about these issues and the only replies I received were "we'll have someone get back to you within 24-48 hours". Does this really mean that no one will even talk to me for TWO DAYS (48 hours)?? Meanwhile, as my site continues to be down while someone "gets back to me", customers can't purchase products from me, I can't make any sales, and I can't earn an income!
Yes, websites can go down sometimes, but I am completely dissatisfied with their total lack of support. No one replied to my trouble ticket for two days, even when I kept asking when the site would be fixed. No one bothered to even give me any advice on how to fix my site's code to work on their new servers.
I am NO LONGER WITH EasyCGI. I have moved my site to another hosting company... if I hadn't, who knows how long my site would have been down of if EasyCGI's techs would have even replied to me.
If your website is basic HTML with no ASP, php, database connections, SSL, or any other type of "serving", then EasyCGI may be right for you. Everyone else should be aware of the issues caused by the recent migration and the effect it may have on their websites.
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