Dotster negative review #596 by Peter Hofmann (the.hoffmanns@h...)


Dotster got a negative review on
dotster.com
Dotster
10 Corporate Drive Suite #300
Burlington , MA 98662
US
☎ Phone 800-401-5250
Customer review #596
1/10
Peter Hofmann ( the.hoffmanns@h... )
Time Hosted 2 to 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I totally agree with the previous post(s).

Regarding Dotsters legal battles:

It is funny that the previous review mentions Verisign - Their CEO was also just charged with security Fraud (see http://www.circleid.com/posts/verisign_director_charged_with_securities_fraud/)
I would like to see justice served with Dotster as well.

Secondly, don't assume that if you do not hear about any problems from them, that there aren't any most of the time. As already mentioned here they don't have a system status page, they do not inform customers about outages, system upgrades etc. and most of the time an upgrade means 24-72 hours downtime because they have no clue what they are doing. Most of the time YOU have to tell THEM about their software bugs, downtimes, that they are blacklisted again etc. - how about that?

It is very true that it is not unusual that they leave you without email sometimes for days, sometimes even for weeks(!) - without explanation or help. And don't think that email sent to you in this period is being deferred - it goes straight to the NULL device. Once you are effected by one of their mishaps, you are _completely_ on your own. If you are lucky(!) they let(!) you transfer your domain away.

Another point is that they desperately try to look _VERY_BIG_, even calling themselves "one of the biggest registrars", but in fact they are actually only a Monday - Friday, 6am - 6pm (home business?) operation and have a measly 1.855% market share according to ICANN (even GO DADDY has 17.723%!)

Furthermore, it is also true that they HIDE and PLAY DEAD whenever they can get away with it, e.g. media inquiries etc., especially if there is a serious problem. I bet, they would like to stay mute in the courtroom as well - if they could. :-)

Anyway, before making a BIG mistake check out the following links I found in about 15 minutes (google) research:

reviews, opinions etc.:
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http://www.amazon.com/exec/obidos/tg/detail/-/B00006DUDY/103-3886092-2351033?v=glance
http://www.dnforum.com/thread145006.html
http://www.aota.net/forums/showthread.php?s=72efe2f0914777109d265e6d80ded038&t=18615
http://www.boingboing.net/2004/08/12/how_dotster_cost_me_.html
http://groups.google.ca/group/alt.domain-names.registries/browse_thread/thread/13c11b829866be30/01a437602bedc9d5
http://indiboi.com/history/2003/12/09/2887243
http://simos.info/blog/archives/521
http://www.truerwords.net/fullThread$msgNum=4492


Federal charges articles:
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http://news.com.com/Dotster+named+in+massive+cybersquatting+suit/2100-1032_3-6079567.html
http://www.cbronline.com/article_news.asp?guid=4EFB00BF-D653-461E-B4E8-7FCC52080182
http://www.eweek.com/article2/0,1895,1974213,00.asp

Better Business Bureau "unsatisfactory record"
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http://thebbb.org/commonreport.html?bid=79002066&language=1


DO YOUR OWN RESEARCH and make an educated decision!!!!


There are lots of competitive registrars/ISPs out there who actually care about you and appreciate your business, no matter how small. Because in the end, the bad guys go to jail and the good guys stay in business ;-)

291 out of 425 users found this review to be helpful!

Clint P. ( support@d... ) review | Peter ( newcastle_city_hall@y... ) review