Dotster negative review #20111 by mesentsev (alex7103@m...) on 2012


Dotster got a negative review on
dotster.com
Dotster
10 Corporate Drive Suite #300
Burlington , MA 98662
US
☎ Phone 800-401-5250
Customer review #20111
1/10
mesentsev ( alex7103@m... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
not best at all

It took Dotster more than 3 weeks to admit that they closed my account and erased my files without notifying me.
Facts are the following:
1. According to their representative, at April 30, 2012 Dotster bought my former hosting company.
2. At May 4, I discovered that access to my former homepage is blocked and I can't login.
3. I was not able to contact Dotster customer service. Their direct E-mail address was not accessible.
4. Dotster people failed to respond my four requests about withdrawing files.
5. Dotster made a special login webpage for former fortunecity customers that in my knowledge never worked.
I believe that Dotster.com is not reliable and Dotster people do not follow good business practices. In my opinion, they should inform customers of their policy changes in advance (1); They should provide customers an option to opt-out and reasonable time for closing their accounts (2); They should respond immediately the requests and provide a public E-mail for complains (3); They should not erase users' files and other information from their servers unless the resolution of all potential problems.

Thus, my conclusion is obvious. It is based on facts and my personal experience with Dotster. I believe Dotster people are inexperienced and unorganized. I would not purchase from Dotster because there do not provide any warranty of anything, they do not see potential problems and they can't handle existing problems professionally.

86 out of 87 users found this review to be helpful!

mesentsev ( mesentsev@h... ) review | Elizabeth Beckman ( liz.beckman142@g... ) review