Dotster negative review #11519 by Roger Sandoval (rsmisc@h...)
Dotster got a negative review on
Roger Sandoval ( rsmisc@h... )
My company purchased 2 years in advance hosting with Dotster. We were happy with the service until a number of issues occurred.
1) Support decided that we were using too much space and had to migrate us to a new server. They did not even bother coordinating with us and just sent us one email but again no coordination and we were down for days.
2) After the move, we had to change all of our passwords and logins.
3) Our stats were removed and we did not have stats for many months and when we kept trying to get those recovered, they were non responsive and basically in a round about way it was too bad so sad. We have clients that relied on those stats so we had to use other methods to product stats.
4) I just tried to cancel my account and I was told that we would not receive a refund for any unused months in our plan. We have over 6 months left.
I have dealt with many hosting companies in the past and I would rate Dotster as the worst. Buyer beware. I have never been in a situation where if I canceled early, I would not get a refund. I do not need to be hateful or anything but their plans are high and the service is not something I would recommend. At first things seemed great but after a while, service went down as well as speed. We were running a site with videos and the HD videos were so slow to load where Go Daddy has faster service and lower priced plans.
This is just my 2 cents. I know reviews do help with so many hosting companies out there.
1) Support decided that we were using too much space and had to migrate us to a new server. They did not even bother coordinating with us and just sent us one email but again no coordination and we were down for days.
2) After the move, we had to change all of our passwords and logins.
3) Our stats were removed and we did not have stats for many months and when we kept trying to get those recovered, they were non responsive and basically in a round about way it was too bad so sad. We have clients that relied on those stats so we had to use other methods to product stats.
4) I just tried to cancel my account and I was told that we would not receive a refund for any unused months in our plan. We have over 6 months left.
I have dealt with many hosting companies in the past and I would rate Dotster as the worst. Buyer beware. I have never been in a situation where if I canceled early, I would not get a refund. I do not need to be hateful or anything but their plans are high and the service is not something I would recommend. At first things seemed great but after a while, service went down as well as speed. We were running a site with videos and the HD videos were so slow to load where Go Daddy has faster service and lower priced plans.
This is just my 2 cents. I know reviews do help with so many hosting companies out there.
57 out of 64 users found this review to be helpful!