DNS Exit negative review #31471 by thc14665@p... on Aug 2016
DNS Exit got a negative review on
-anonymous- ( thc14665@p... )
dnsexit Support is Terrible
I've been using dnsexit for email relay and email redirection for a few years. The service seems pretty solid when it is working but don't count on them for support. They don't offer 24x7 support. You'll never speak to a live person, no one answers the web chat and it seems they only have one support person, named Jack, that response to emails. Don't take my word for it, go to their page and attempt to call or establish a web chat for yourself. You'll see there's never a live person to speak with.
The issue I experienced had to do with their SPAM processor in the email redirection component blocking and dropping all emails destined to my domain. I make no change to my system. Jack doesn't answer emails on the weekend BTW. He also didn't read the details of my issue and blamed my server for blocking the emails. Why the hell would I block emails that I want?
Jack either doesn't care about my issue or is totally unqualified to provide support.
I'll be looking for another service in the future.
I've been using dnsexit for email relay and email redirection for a few years. The service seems pretty solid when it is working but don't count on them for support. They don't offer 24x7 support. You'll never speak to a live person, no one answers the web chat and it seems they only have one support person, named Jack, that response to emails. Don't take my word for it, go to their page and attempt to call or establish a web chat for yourself. You'll see there's never a live person to speak with.
The issue I experienced had to do with their SPAM processor in the email redirection component blocking and dropping all emails destined to my domain. I make no change to my system. Jack doesn't answer emails on the weekend BTW. He also didn't read the details of my issue and blamed my server for blocking the emails. Why the hell would I block emails that I want?
Jack either doesn't care about my issue or is totally unqualified to provide support.
I'll be looking for another service in the future.
103 out of 113 users found this review to be helpful!