discount ASP.net negative review #2064 by Tony Schck (schck@y...)


discount ASP.net got a negative review on and one official response on
discountasp.net
discount ASP.net
417 East Huntington Drive, Suite 200
Monrovia , CA 91016
US
☎ Phone +1 323 372 3864
📠 Fax +1 323 372 3864
Customer review #2064
1/10
Tony Schck ( schck@y... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
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Control Panel
I hosted asp-based sites with discount.asp for years. Their uptime was always impeccable and support outstanding. When my development style changed over to using php, I had to change the hosts of my sites to a LINUX server, an service that DiscountASP does not provide. This is where all my troubles started.

One of my site's domain name was purchase through DiscountASP as they were a reseller. DiscountASP charged me a back end fee of $15 to release the domain from their hold. I have never been charged a back end fee in changing domain registrars in my ten years of designing. DiscountASP essentially hijacked my domain until I paid this fee. As I felt that this was a serious matter, I requested a customer service number from DiscountASP to discuss this matter personally they refused only to continue to send me form emails.

BE WARNED: DiscountASP is a 'good guy' until you run into trouble like I did. When you have a problem (or they see You as a problem), they tend to be more slow in getting back to you. By the way. There was no attempt or goodwill on DiscountASP part, despite my long time loyalty, to resolve this problem. You think $15 was something they'd be willing to trade for something like customer satisfaction.

I will Never use them again!
This poster is mistaken. We do not hijack domains. As a domain reseller, our domain registrar partner charges us for all domain renewals 30 days before the domain expires and these fees are nonrefundable to us. This is a standard policy of domain registrars. So basically, we paid for another year of the domain fees so we are only recovering the fees that we paid to release the domain. It would be great if the domain registrars change their policies so that hosts do not get the short end of the stick when a customer decides to cancel after the host has shelled out nonrefundable money to renew their customers domain (for the customers convenience).
Marketing representative (mark@discountasp.net, ).

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