Contabo negative review #34224 by crazydesigndk@g... on Nov 2017


Contabo got a negative review on
contabo.com
Contabo
Aschauer Strasse 32a
Munich , BY 81549
DE
☎ Phone +49 89 356471771
📠 Fax +49 89 216 658 62
Customer review #34224
1/10
-anonymous- ( crazydesigndk@g... )
Time Hosted 3 to 6 months
Global rating
Support is bad, takes ages before they answer.
They close a service when they are not able to redraw money over paypal, and this without warning and without writing the clients an E-mail, then adds a 15 Eur fee to reopen, so in short really bad service, DON'T USE THIS HOSTING/ SERVER PROVIDER, they will give you a bad experience for sure..
Thanks Contabo the sites we have hosted with you lost the complete black friday profit, that must be called German efficiency.

Additional info,
Before they come with 10 different reasons that they are in their right mind to suspend a service and bla bla bla, as i can see they have done to several others here:
YES it is correct, that they sent a payment reminder 10 days before due date.

YES its also correct that they sent an email to me, this morning about possible suspension of service, since they was not able to redraw money from my paypal account. (HEY! this is an automated payment, IF IT FAILS, the least you can do is to SENT AN EMAIL to your client!!!! and not an email where you suspended the service already) what kind of scam company are you?

Contabo then adds a 15 Euro fee for reopening, witch i simply won't pay, i did pay the overdue balance (-15 euro fee, since i'm pretty positive German law is the same as Danish law on this matter meaning a payment reminder in case of missed payment MUST be sent out, and NO LESS than 48 hours after this reminder additional fees can be added and FIRST THEN a service can be closed)
Fact is as soon as we were made aware there was a problem, meaning around 12 hours after i actually got an email about the above issue the overdue balance was paid, but i see my account is still 15 EUR in minus and my services are still down.

61 out of 72 users found this review to be helpful!

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