BrainPulse negative review #26078 by Rekha (rekhacl18@g...) on 2013


BrainPulse got a negative review on
brainpulse.com
BrainPulse
C-102, sector 65
Noida Uttar Pradesh , UP 201301
IN
☎ Phone 01206790400
Customer review #26078
1/10
Rekha ( rekhacl18@g... )
Time Hosted 1 to 3 months
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Brainpulse Worst Cheats- REFUND MY MONEY

I was sold an email service with 3 months advance taken for Aug-Oct. Then started problems-they did solve anything - the email pack was a disaster with 75-90% bounce rate to all types of email ids. Gmail ids IP was getting blocked . In the demo emails to gmail were not getting delivered -they said that is only a demo account, on the live account emails will be in the gmail Inbox. Tech support Dilip/Vishal came on phone initially and when could not solve, put different junior tech support each time to explain again and again. Now they say I was given only 4 IPs but on sale was told I will be given 200 IPs to rotate. In the first month Manish, Sales said those 4 IPs are rotating among 200 Ips -yet IPs are getting blocked.
MOST USELESS and WASTEFUL service, cheats right from sales. No account manager is provided - each time explain to a new person. They say send email, after sending no reply. VERY FRUSTRATING. Called 30 times in August, gave up calling in Sept- they are so hardened. Even when spam is low 1/5, emails are bouncing. On sale they said bounce email list will be given, but actually an email id is created bounce@.... and each bounced email has to be opened to see which email id bounced. Email service was taken for bulk email but now they say take 200 IPs - till date have not informed the cost. Lying and misinforming starts at the sales stage I ave asked for a FULL REFUND. They say things are not going well from their side too, but that is not my problem. They deleted their own generated ticket saying have no info about problems - i have the email with ticket with me. Emails are bouncing and I am getting emails saying which email has bounced - but they are saying emails are not bouncing. Email open rate is 100 in 2-3 lakh. When I asked for refund, billing calls in 10 seconds asking to renew the plan - such insensible company people.
DO NOT TAKE SERVICE FORM BRAINPULSE.

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