Brain Host negative review #22724 by milliemarple (milliemarple@h...)
Brain Host got a negative review on
Brain Host
brainhost.com is inactive webhosting company!
4000 Embassy Pkwy, Suite 100
Akron , OH 44333 US
☎ Phone 800-311-9418
📧 support@b...brainhost.com is inactive webhosting company!
milliemarple ( milliemarple@h... )
do not recommend
Brainhost were recommended as the best hosting service, though mostly by themselves and customer reviews on their own site.
I started with one site, a platinum package and lifetime hosting which cost a tidy sum.
I later incresed to 3 sites and dedicated 6 months solid hard work, average 10 hours a day to building my sites, writing articles and building links to my ezine account. I spent a lot of money on this also.
When the sites came up for renewal, they sent an email saying they were taking this huge amount from my account - and charging me again for hosting when I had already paid for unlimited lifetime hosting.
This was rectified, and I instructed them to take money for renewal, privacy and back up. I received a confirmation email to say this would be done - so I didnt worry about it again. I was taking a break from the sites, and was in the process of changing location.
When I went to tune into my sites, they no longer existed. I checked my bank statement, which only gave 1 deduction for site renewal.
Brainhost could not recover my sites - as they had not backed them up, and I was presented with a car parts site.
I demanded the refund of ALL the money I had spent with them and was refunded $648 which was less than my total amount paid, but better than nothing at all.
I am absolutely heartbroken, I lost 6 months literally of my life over this and have received no compensation. They do not give a toss over this and have washed their hands of it.
Their customer service was always a drama. They are the most expensive company but do not read your emails and so just frustrate your issues more either by sending generic emails or answers which are totally irrelevant.
They will NEVER call you - calls are free only in the USA, and they put you on hold a lot. You would think that with such a serious issue as mine that they would have had the decency to call me but they chose not to which in any book is unforgivable.
It will be a long time before I will begin working on sites again, and I shall be more careful in my choice of host when I do.
CHOOSE A DIFFERENT HOST - OR PERHAPS YOU WILL LOSE EVERYTHING TOO.
Brainhost were recommended as the best hosting service, though mostly by themselves and customer reviews on their own site.
I started with one site, a platinum package and lifetime hosting which cost a tidy sum.
I later incresed to 3 sites and dedicated 6 months solid hard work, average 10 hours a day to building my sites, writing articles and building links to my ezine account. I spent a lot of money on this also.
When the sites came up for renewal, they sent an email saying they were taking this huge amount from my account - and charging me again for hosting when I had already paid for unlimited lifetime hosting.
This was rectified, and I instructed them to take money for renewal, privacy and back up. I received a confirmation email to say this would be done - so I didnt worry about it again. I was taking a break from the sites, and was in the process of changing location.
When I went to tune into my sites, they no longer existed. I checked my bank statement, which only gave 1 deduction for site renewal.
Brainhost could not recover my sites - as they had not backed them up, and I was presented with a car parts site.
I demanded the refund of ALL the money I had spent with them and was refunded $648 which was less than my total amount paid, but better than nothing at all.
I am absolutely heartbroken, I lost 6 months literally of my life over this and have received no compensation. They do not give a toss over this and have washed their hands of it.
Their customer service was always a drama. They are the most expensive company but do not read your emails and so just frustrate your issues more either by sending generic emails or answers which are totally irrelevant.
They will NEVER call you - calls are free only in the USA, and they put you on hold a lot. You would think that with such a serious issue as mine that they would have had the decency to call me but they chose not to which in any book is unforgivable.
It will be a long time before I will begin working on sites again, and I shall be more careful in my choice of host when I do.
CHOOSE A DIFFERENT HOST - OR PERHAPS YOU WILL LOSE EVERYTHING TOO.
85 out of 95 users found this review to be helpful!