Brain Host negative review #16041 by Sasha on Mar 2011


Brain Host got a negative review on
Brain Host
4000 Embassy Pkwy, Suite 100
Akron , OH 44333
US
☎ Phone 800-311-9418

brainhost.com is inactive webhosting company!
Customer review #16041
1/10
Sasha ( -no email- )
Time Hosted under 1 month
Global rating
Customer Relation
Poor customer service

Aaaah, where do I start I wonder...

As completely new to creating websites I bought a 4 year plan with everything included for roughly $340 with Brainhost.com.

This was through Auto Coupon Cash offer where My Creative Web Designs makes a website for you for free(which is actually worth $1,995), and then they "recommend" to sign up with Brainhost. So I did that.

I recieved an e-mail telling me that I have paid for the product, and my site was up and running. I would within few minutes recieve my login information. This was on February 17th, and I still haven`t recieved any login information. On top of that, I`ve tried to get in touch with the customer support and it is litterally impossible to get a hold of them. Nobody is answering the phone, and the machine tells you that they are "either in another call with another customer", or "that they are out of the office".

I sent 2 e-mails and made 2 tickets to the support. I have still not recieved any answer from the company. The tickets I realized I cannot read because I cannot log-in!!

I found them on facebook, and wrote on their wall why they are not replying their customers. Next day I noticed they had deleted my post!

Piss poor customer service...I wouldn`t touch this company even if they gave stuff away for free!

19 out of 19 users found this review to be helpful!

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