Brain Host negative review #15819 by jchowtoh (jaycee@l...) on 2011
Brain Host got a negative review on
Brain Host
brainhost.com is inactive webhosting company!
4000 Embassy Pkwy, Suite 100
Akron , OH 44333 US
☎ Phone 800-311-9418
📧 support@b...brainhost.com is inactive webhosting company!
jchowtoh ( jaycee@l... )
Brainhost.com : Problem from day 1
Signed up with Brian Host just a week ago.
"Unlimited" plan listed whole host of features including unlimited domain hosting and free domain name registration.
First snag occurred on first sign-up attempt. At payment stage it said payment had failed (card number not recognized). I knew number had been entered correctly so waited a few minutes and checked email to ensure payment had not gone through. No email so assumed payment had not gone through (BIG MISTAKE).
Went back through process and started again, this time payment was accepted and email confirmation with login details received immediately (but no invoice or confirmation of amount charged to card).
Thought no more of this until 82 hours later when six emails arrived altogether. These included TWO invoices (one for the transaction which had "failed") and both were for more than the invoice prices listed at checkout. They had charged for the "free" domains!
Next problem was with the unlimited domain hosting. Went to CPanel to add domains and message came up that I was not permitted to add domains.
Contacted billing department and they say they have cancelled duplicate charge but no response to complaint about overcharging for domain registration or the additional domain issue.
Two more emails over past 5 days have met with no response.
The Brain Host "offer" includes a 30 day money back guarantee and I have told them to fix the problems or make full refund or I will ask card issuer for a chargeback.
As yet no reply : Not impressed and may even complain to the FTC if they don't sort the issue.
Signed up with Brian Host just a week ago.
"Unlimited" plan listed whole host of features including unlimited domain hosting and free domain name registration.
First snag occurred on first sign-up attempt. At payment stage it said payment had failed (card number not recognized). I knew number had been entered correctly so waited a few minutes and checked email to ensure payment had not gone through. No email so assumed payment had not gone through (BIG MISTAKE).
Went back through process and started again, this time payment was accepted and email confirmation with login details received immediately (but no invoice or confirmation of amount charged to card).
Thought no more of this until 82 hours later when six emails arrived altogether. These included TWO invoices (one for the transaction which had "failed") and both were for more than the invoice prices listed at checkout. They had charged for the "free" domains!
Next problem was with the unlimited domain hosting. Went to CPanel to add domains and message came up that I was not permitted to add domains.
Contacted billing department and they say they have cancelled duplicate charge but no response to complaint about overcharging for domain registration or the additional domain issue.
Two more emails over past 5 days have met with no response.
The Brain Host "offer" includes a 30 day money back guarantee and I have told them to fix the problems or make full refund or I will ask card issuer for a chargeback.
As yet no reply : Not impressed and may even complain to the FTC if they don't sort the issue.
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