Bitronic Tech negative review #30732 by -anonymous- on Jan 2016
Bitronic Tech got a negative review on
-anonymous- ( -hidden- )
Started off well, but in the end didn't deliver
I usually don't leave reviews but figured I would save someone else from making a bad decision and going with this company for hosting. This is a genuine review and not just a rant from an angry former bitechtronic customer.
I purchased a VPS from these guys around two years ago to host clients websites including a few ecommerce sites. The hosting was great and support was spot on and they helped with what I needed at the beginning. Around the 1 year mark is when the issues started and it felt like the tech support was on a "I'll get to it when I feel like it kick". So around the 1 year mark the whm and Cpanel licenses started expiring every month and would only be turned back on mid way through the month. I paid my invoice on time if not early so I would put in a support request to fix the issue. This is when I lost my first client because I could not create a database and could not deliver the website on time. This happened every month until I cancelled my hosting. I stuck with them through all of this hoping it would get better but it did not.
The last straw for me was when the server went down and stayed down for almost 4 days with a support request on the first day. I ended up having tons of emails from clients and in the end lost one of my ecommerce clients because of the loss of revenue while the sites were down. I was very professional up until this point with tech support but went a bit bananas after the site was down for this long. After being fixed after the first day I tried to call their support number and got a "we're sorry this number is no longer in service" to which I said "oh hell no...I'm done".
As I said earlier I usually pay my invoices on time or early, well February happened to be a month when I paid early. I requested through support that I get a refund because I'm cancelling the service and it was the 28th of January. They said sorry we don't give refunds. I explained that they had three days to return my payment otherwise I have an intern with not a whole lot to do and will see how many review sites he can hit in a week. So if you see this review in multiple places he did a good job. Figured I was out a months payment for the hosting but a review lasts a lot longer.
That's it, just thought I'd save someone the headache and loss of business due to this company. So beware when thinking about using them for hosting. I have screenshots of all of the support threads with dates if anyone would like to see them.
I usually don't leave reviews but figured I would save someone else from making a bad decision and going with this company for hosting. This is a genuine review and not just a rant from an angry former bitechtronic customer.
I purchased a VPS from these guys around two years ago to host clients websites including a few ecommerce sites. The hosting was great and support was spot on and they helped with what I needed at the beginning. Around the 1 year mark is when the issues started and it felt like the tech support was on a "I'll get to it when I feel like it kick". So around the 1 year mark the whm and Cpanel licenses started expiring every month and would only be turned back on mid way through the month. I paid my invoice on time if not early so I would put in a support request to fix the issue. This is when I lost my first client because I could not create a database and could not deliver the website on time. This happened every month until I cancelled my hosting. I stuck with them through all of this hoping it would get better but it did not.
The last straw for me was when the server went down and stayed down for almost 4 days with a support request on the first day. I ended up having tons of emails from clients and in the end lost one of my ecommerce clients because of the loss of revenue while the sites were down. I was very professional up until this point with tech support but went a bit bananas after the site was down for this long. After being fixed after the first day I tried to call their support number and got a "we're sorry this number is no longer in service" to which I said "oh hell no...I'm done".
As I said earlier I usually pay my invoices on time or early, well February happened to be a month when I paid early. I requested through support that I get a refund because I'm cancelling the service and it was the 28th of January. They said sorry we don't give refunds. I explained that they had three days to return my payment otherwise I have an intern with not a whole lot to do and will see how many review sites he can hit in a week. So if you see this review in multiple places he did a good job. Figured I was out a months payment for the hosting but a review lasts a lot longer.
That's it, just thought I'd save someone the headache and loss of business due to this company. So beware when thinking about using them for hosting. I have screenshots of all of the support threads with dates if anyone would like to see them.
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