Addr negative review #26273 by eric on Nov 2013


Addr got a negative review on
Addr
1608 W. Campbell Ave, Ste 368
Campbell , CA 95008
US
☎ Phone +1 877 233 7266
📠 Fax +1 408 516 9488

addr.com is inactive webhosting company!
Customer review #26273
1/10
eric ( -no email- )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Addr.com = ZERO Customer service

Have used ADDR.COM as host for my website for 10+ years. Price seems reasonable, FTP works fine, service has been OK for most of that period, except:
- In Feb 2013, I emailed 3 questions about sub-domains. 4 weeks later addr.com replied with an apology for the delay plus a vague answer to just one of my questions.
- The addr.com billing department is VERY disorganized. Over the years, bills arrived asking for more (or less) money than was due. Bills continued to arrive even after payment was US Mailed 4 weeks earlier. I refuse to pay by credit card because addr.com grabs renewal dollars without warning, without explanation, and without asking first.
- Suddenly, on 11/06/2013, my website disappeared, my control panel would not allow me to log in, and my email forwarding data was deleted. Aarrgh! I complained online without success. After 12 hours of frustration, I tried (for the 15th time) to see my site and log in, but that failed. So, I telephoned & explained the problem. After lots of keyboard clicking sounds, the tech guy said my website & control panel work fine. I verified. He denied fixing anything. [AMAZING timing coincidence? Thay had not worked 120-seconds before my call.]
- But, my email forwarding is now VERY inconsistent. When I send test messages to myself, 80% of incoming e-mail messages seem to disappear. 20% arrive as they should. Complaining online falls on dead ears. The autoresponder says my message was received, but the problems continue and nobody at addr.com bothers to contact me.
- No replies to my many messages and complaints over the past month. Phones have not been answered for weeks. Horrible [ZERO] customer service as of 11/24/2013.

83 out of 92 users found this review to be helpful!

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